What are the responsibilities and job description for the Call Center Agent position at 206 Global?
Job Description
Your mission is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
Who WE Are:  
At 206 Global, image is very important to us, and we know that it is also very important to our clients. Knowing exactly how your brand is viewed in the marketplace, this will help us to make the changes if needed to effectively improve your brand’s reputation with its customers.
We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck!   
If this sounds like something you would like to join for a long-term career move, apply today! 
We are an Equal Employment Opportunity Employer
Job Type: Full-time
Pay: From $24.00 per hour
Schedule:
- Monday to Friday
Experience:
- Client Success: 1 year (Preferred)
- Call Center: 1 year (Preferred)
Work Location: One location
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
Responsibilities
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Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
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Tracks call-related information for auditing and reporting purposes
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Provides feedback reports on call issues related to downtime and/or training issues
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Upsells to customers as necessary
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Maintains and updates customer information as necessary
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Calmly attempts to resolve and de-escalate any issues
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Escalates calls to supervisor when necessary and appropriate
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Responds to requests for assistance and/or possible processing of credit card authorizations
Requirements
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High School Diploma or GED required; college degree preferred
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Customer service experience a plus
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Phone-related customer service a major plus
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Familiarity with Microsoft Windows, Word, and Excel applications