UX Researcher

23andMe is looking for an experienced UX Researcher to help us build intuitive, logical and delightful experiences for our customers. You excel at deciphering consumer interests and behaviors through both quantitative and qualitative methods, and creating clear, actionable recommendations that improve the customer experience. This role will be working with all aspects of the Consumer Organization, focusing on areas such as consumer experience, UI design and evaluation, navigation flow, information architecture, and product testing.

You will be part of the Consumer Insights Team, a dynamic, cross-departmental service organization with a charter to represent the voice of the consumer and customer in everything we do. As the second member of the UX Research team, this role offers a unique opportunity to shape the future of user research in a mission-driven organization developing cutting-edge products and services.

Who We Are
Since 2006, 23andMe's mission has been to help people access, understand, and benefit from the human genome. We are a group of passionate individuals pushing the boundaries of what's possible to help turn genetic insight into better health and personal understanding.

What You'll Do

• Partner with product and design to integrate research throughout the product development lifecycle, from strategic discovery research to evaluative usability testing.
• Develop research roadmaps for the product teams and workstreams you support, effectively scoping and prioritizing needs across the product organization.
• Manage a variety of studies utilizing primarily qualitative methods, including 1:1 interviews, usability studies, diary studies, card sorting / tree testing, customer journey mapping, focus groups, and ethnographic studies.
• Leverage strong communication skills to manage internal and external (vendor) relationships.
• Communicate and socialize research findings clearly and compellingly. Summarize data in a presentation and recommendations across the organization confidently and on short timelines.
• Collaborate in developing a culture of user research at 23andMe that keeps the consumer at the heart of product decision making while balancing the constraints and needs of the business.

What You'll Bring

• 5 years of experience conducting UX research inside of a product organization. A strong background working with the best UX tools and methods to turn data into actionable insights.
• Ability to proactively develop effective partnerships with product, design, and analytics.
• In-depth experience leveraging a variety of methodologies to independently manage projects end-to-end.
• Strong communication skills and ability to deliver written and oral presentations to different constituencies of all levels.
• Intellectual curiosity and innate desire to answer the big questions that will propel the organization forward.
• The ability to deliver in a fast paced environment with a high level of professionalism, remaining flexible, proactive, and resourceful.
• Passion for advocating for consumers and leveraging research findings to foster decision-making throughout the organization.
• Bachelor's degree or equivalent experience required.

About Us

23andMe, headquartered in Sunnyvale, CA, is a leading consumer genetics and research company. Founded in 2006, the company's mission is to help people access, understand, and benefit from the human genome. 23andMe has pioneered direct access to genetic information as the only company with multiple FDA authorizations for genetic health risk reports. The company has created the world's largest crowdsourced platform for genetic research, with 80 percent of its customers electing to participate. The platform also powers the 23andMe Therapeutics group, currently pursuing drug discovery programs rooted in human genetics across a spectrum of disease areas, including oncology, respiratory, and cardiovascular diseases, in addition to other therapeutic areas. More information is available at www.23andMe.com.

At 23andMe, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at accommodations-ext@23andme.com. 23andMe will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Please note: 23andMe does not accept agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you.