Program Director II (April 2023 Promotions)

Date Posted: 3/15/2023

There is 1 opening for this job profile.

Internal Only, In-line Promotion. Note: In the case of in-line promotions where there is an expansion of responsibilities for the incumbent in the role, which would result in the incumbent being displaced if another person were to take that position, we will not interview for the role.

What We’re Looking For:

The Program Director II role is inclusive of all responsibilities of the Program Director I role, but a Program Director II is responsible for developing the strategic operational priorities of their assigned portfolio, managing and working with higher-level stakeholders to implement priorities, escalate issues, and ensure program success. A Program Director II utilizes their extensive expertise and experience to delegate tasks as appropriate, complete project management, reporting, and analysis responsibilities in a more timely fashion, allowing them greater time to focus on stakeholder management and program strategy planning.

Key Role and Responsibilities: 

• Stakeholder Management 
• Effectively build and own partner relationships at the Assistant Dean level and below, as well as other leadership (to include central functions such as Financial Aid, Registrar, IT) at and across the school to ensure program success and drive strategic operational priorities
• Effectively build and maintain relationships at the Dean level, in order to escalate program blockers and drive operational priorities
• Effectively build and own internal relationships at the Sr. Director level and below Effectively matrix-manage a cross-functional team to ensure program success and drive strategic operational priorities
• Support Program Growth and/or Overall Efficiency 
• Manage and hold accountable internal and external stakeholders to implement the strategic vision for program success
• Identify and implement opportunities for improvement and efficiency within the programs
• Think creatively and drive initiatives from inception to implementation
• Effectively communicate all relevant information to various stakeholders within 2U and with the school
• Understand complex programs, processes and organizational structures and be able to function effectively within them
• Support the General Manager in sales and growth opportunities within portfolio of programs
• Process Development and Improvement 
• Think critically and strategically about current processes, systems and relationships and identify possible issues before they become problematic
• Manage and create extensive workflow, processes and documentation between systems and groups
• Ensure scalability and alignment of best practices in recommended changes
• Project Management 
• Define project scope, goals and deliverables that support and achieve business priorities – update and adapt to tactical and strategic changes as needed
• Set, continually manage and communicate project expectations to internal and external stakeholders
• Prioritize requests and escalate as appropriate to senior management
• Proactively identify, troubleshoot, resolve and communicate problem areas
• Identify and implement recommendations as a result of lessons-learned
• Reporting, Budgeting & Revenue/Invoice Reconciliation 
• Perform data analysis and compilation for tracking and reporting purposes
• Compile various reports, PPT’s and other materials for reporting program information to various stakeholders, with attention given to ensuring materials are reflective of the appropriate audience
• Perform on-time financial reconciliation for assigned programs in accordance with contract stipulations, ensuring revenue collection in the appropriate quarter
• Other 
• Handle or delegate additional operational and administrative tasks as needed

Education and Experience:

• Bachelor's degree required, Masters preferred
• 6-8 years experience, with roles in operations, project, or program management
• 2 years of Program Director I experience
• Currently surpassing expectations in your latest Performance Review
• Proven track record in creative problem-solving
• Strong relationship management skills
• Strong project management skills
• Completion of Unconscious Bias, Allyship, and Executive Presence training
• Expert Proficiency in Microsoft Excel, PowerPoint, Google Suite (Slides, Sheets, Drive)
• Proficiency in Salesforce, Lucid Chart (or similar)

Other attributes that will help you be successful in this role:

• Excellent relationship management skills
• Excellent project management skills
• Excellent analytical, critical thinking, and problem-solving skills
• Ability to operate independently to identify and achieve objectives
• Excellent attention to detail while managing and prioritizing competing initiatives
• Ability and desire to work in a fast-paced, changing environment
• Ability to lead a diverse team
• Ability to identify and achieve results that positively impact the business
• Ability to determine when teams should shift or re-prioritize focus
• Ability to thrive in an ambiguous environment
• Comfortable championing change management on behalf of the business
• Ability to analyze, add/eliminate, and delegate projects/tasks as appropriate based on business objectives

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, U.S.benefits include: 

• Medical, dental, and vision coverage
• Life insurance, disability, and 401(k) employer match
• Employee stock purchase plan
• Free snacks and drinks in-office
• Generous paid holidays and leave policies, including unlimited PTO
• Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break

The anticipated base salary range for this role is ($56,000k -$58,000k), with potential bonus eligibility.  Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, budget for the position and cost of labor in the market in which the candidate will be hired.

2U Diversity and Inclusion Statement

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 

2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: recruitingaccommodations@2u.com. 

About 2U Inc. (NASDAQ: TWOU)

For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com.

About edX

edX is the education movement for restless learners and a leading global online learning platform from 2U, Inc. (Nasdaq: TWOU). Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.

Learn more at https://2u.com/careers/
#NoBackRow

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.