What are the responsibilities and job description for the FOH Trainee position at 30 Keke's Inc.?
JOB SUMMARY
Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to provide our guests with exceptional service, while assisting co-workers to do the same.
DUTIES & RESPONSIBILITIES
- Welcome guests as they enter.
- Greet guests upon arriving at the table. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
- Inform guests of specials and menu changes. Be knowledgeable of meals and substitutions.
- Make recommendations you genuinely feel your guests will enjoy.
- Answer questions about our food, beverages and other restaurant functions and services.
- Take food and beverage orders from guests, enter orders in our point-of-sale system as soon as possible.
- Prepare coffee and tea when line assistant is not present to provide assistance.
- Prepare toast when toast assistant is not present to provide assistance.
- Deliver food and beverages from kitchen to guests in a timely matter. May receive additional assistance from line assistant and/or toast assistant when necessary.
- Perform side work at the start and end of each shift as required by service station assignment.
- Maintain clean service areas. Tables, seats, floor and window or wall should be cleaned thoroughly after each guest.
- Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
- Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
- Be ready and willing to assist co-workers as situations arise.
- Pre-bus your tables and assist bus person with final clearing and cleaning of tables.
- Busser will be provided to assist during busy period.
- Thank guests for their visit and invite them to return.
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
QUALIFICATIONS
- Be able to work in a standing position for long periods of time (up to 6 hours).
- Be able to communicate clearly and effectively in the predominant language(s) of our guests.
- Must have exceptional grooming habits.
- Possess excellent basic math skills and have the ability to operate a cash register or POS system.
Keke's Breakfast Cafe is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.
Applicants requiring reasonable accommodation for any part of the application process should contact 864-597-8000. PLEASE DO NOT CONTACT THIS NUMBER TO CHECK THE STATUS OF YOUR APPLICATION.
Keke's Breakfast Cafe participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. For more information on E-Verify, please contact the DHS at 888-897-7781 or dhs.gov/e-verify. Please note that we do not use this information to pre-screen job applicants.
