Customer Service Representative

This position is responsible for managing all aspects of the post-sale relationship between 360Care and contracted long-term care facilities.

Essential Job Functions:

• Serve as primary contact for contracted facility personnel by communicating regularly with facility contact, territory marketers, local management, and providers.
• Review planned visits and schedules created by the dental/ancillary coordinators, including edits.
• Assist with daily updates for facility records and visits.
• Review schedule for field staff, ensuring all visits are covered logistically and to support the provider.
• Correspond with facility on patient and visit information.
• Deliver high quality and time sensitive information to all customers
• Submit credentialing information to facilities for providers upon request.
• Provide prompt feedback to management on any facility concerns.
• Function at a high level of personal productivity.
• Actively support and comply with all components of the compliance program, including, but not limited to, completion of training and reporting suspected violations of law and Company policy.
• Maintain confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• React positively to change and perform other duties as assigned.

Requirements:

• Excellent Customer Service Skills
• Electronic Medical Records experience preferred
• Medical or Dental office experience preferred
• Must be proficient with Microsoft Office
• Critical thinking/Solutions-based skills required for a time sensitive environment
• Strong oral and written communication skills required
• Strong time management skills and sense of urgency required
• Ability to multi-task and strong attention to detail
• Exceptional organizational, analytical, and problem-solving skills

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

We are an equal opportunity employer.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Medina, OH: Relocate before starting work (Required)

Work Location: In person

Salary : $17