Network Technician I

Summary of Position:

The Network Technician is responsible for the support of routing, switching, troubleshooting, network hardware, customer relations, and all services within the clients’ infrastructure. It will provide the client with expert network operational support of the enterprise-wide network, including participation in planning, installation, maintenance, management, and coordination.

Essential Functions:

• Plan, install, and maintain network equipment, security devices, and related hardware and software to maintain optimal performance and operation
• Assist in data center installs, provision network access ports and physical cable infrastructure for data center systems
• Monitor the performance of network devices to identify problems and bottlenecks, and provide evidence when it is not the network
• Monitor operations, identify and correct problems, and forecast resource requirements
• Work on network projects, independently and as part of a team, including routing protocol integrations; software upgrades; wireless networking initiatives; and security
• Create new and update existing documentation
• Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions
• Fostering excellent relations with the customer and the team on the behalf of Denali Advanced Integration

Competencies:

• Ensures Accountability
• Tech Savvy
• Communicates Effectively
• Values Differences
• Customer Focus
• Resourcefulness
• Drives Results
• Plans and Prioritizes
• Decision Quality
• Self-Development

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.

Required Education and Experience:

• Associates’ degree in Computer Science, Information systems or related field or Certifications in a relevant field (CCENT, Network , CCNA)
• 1-3 years of experience

Qualifications:

• At least one to two years of experience with LAN and WAN technologies wireless, to include:

• Experience with packets captures, routing protocols, security, wireless, network node scanning, VPNs, firewalls, network management platform, and ITIL framework
• Experience with installation, operations, maintenance, and support, including routers, switches, cabling, firewalls, LDAP, etc.

• Knowledge and expertise in local and wide area networking, wired and wireless communications
• Knowledge of layer 2 switching and layer 3 routings including dynamic routing protocols (specifically BGP and OSPF)
• Knowledge of software applications, and MS Office (Outlook, SharePoint, Word, Excel & Access)
• Strong problem-solving, decision-making, and customer service skills
• Strong documentation and communication skills in both verbal and written forms
• Able to establish and maintain effective working relationships with co-workers and others, interacting and maintaining a strong sense of teamwork and collaboration
• Able to comprehend, analyze, and research problems of a complex nature, make judgment decisions and recommendations as to their solution
• Able to effectively present information and respond to questions from managers, clients, and customers
• Able to read, analyze, and interpret documents and technical procedures
• Able to solve practical problems and deal with a variety of concrete variables in situations where some standardization exists
• Able to effectively prioritize heavy workload, meet tight deadlines, and solve a range of problems in straightforward situations
• Able to respond quickly in emergency situations and provide 24/7 on-call assistance as needed

AAP/EEO Statement:

3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.