Human Resources Service Center Representative I - H.R. Experience Required-Remote

Department: 10605 Advocate Aurora Health Corporate - HR: Shared Service Center Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Major Responsibilities: Responds to escalated inquiries into the Human Resources Service Center via telephone, website, or email utilizing all available tools and resources. Utilizes procedures, policies, ERP, and other reference materials to assist in answering team member and manager inquiries and resolving issues. Documents incoming calls using a case management tool to resolve issues within identified service level agreements. Proactively escalates issues to Tier II and COE teams and HRIS team on the customer's behalf to ensure the service levels are met. Upholds service level agreement metrics regarding commitments to problem resolution time frames. Abides by quality guidelines when handling customer calls. Performs administrative, transactional and data/records management activities in support of Human Resources. Provides assistance on navigating internal resources on self-service and Human Resources technology tools. Stays abreast of changes to policies and practices in order to contribute to the timeliness of resolution. Licensure, Registration, and/or Certification Required: None Required. Education Required: Associate's Degree (or equivalent knowledge) in. Experience Required: Typically requires 2 years of experience in human resources or 5 years in customer service. Knowledge, Skills & Abilities Required: Ability to communicate effectively over the phone and in writing with all levels within the organization demonstrating a high level of integrity, ethics and customer service. Active listening skills with the ability to ask probing questions to aid in problem solving and issue escalation. Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters. Critical thinking and multi-tasking in a high-volume environment. High sense of urgency for meeting commitments and completing assignments. Demonstrated knowledge and understanding of Human Resources functions within an organization Ability to consistently deliver high quality customer service in a professional manner. Strong computer skills, including Microsoft Office, human capital management systems, case management and knowledge management tools. Detailed oriented with ability to function well in stressful situations. Physical Requirements and Working Conditions: This position requires travel so will be exposed to road, weather and travel hazards. Operates all equipment necessary to perform the job. Exposed to normal office environment. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties. Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care