IT Solutions Analyst

As an IT Solutions Analyst for Irving Oil’s IT team, your primary responsibility will be to collaborate with vendors and partners in order to support new and existing site setups for dealer settlement. You’ll work remotely, providing technical assistance for Retail and Fleet site technology. This involves troubleshooting retail component issues, utilizing your customer service mindset and sense of urgency. Additionally, your understanding of networking will be crucial as you work within a team to install and support network infrastructure. The role requires shift flexibility, including rotational on-call and after-hours work, as well as occasional travel. What We Offer: Work Environment – Be a part of a collaborative environment that cultivates individual growth! Competitive Compensation – Including an annual bonus plan, and 401k company matched up to 4% Flexible Benefits Plan - Including health, dental and vision, as well as short and long-term disability, life insurance, and paid paternal leave.  Paid Vacation - Plus an annual option to purchase additional vacation, too. Wellness Support – With an annual wellness allowance, paid personal care days, and a 24/7 Employee & Family Assistance Program  Opportunity to give back to some amazing causes in our community - You chose when and where to make an impact through an annual paid volunteer day, company volunteer opportunities, and an annual donation matching Your Responsibilities: Basic knowledge in hardware and/or software Basic background in databases A willingness to learn new technologies. A positive, “how can we do this” attitude for troubleshooting. Training site personnel on how to use new technology. An ability to influence without authority when working with various stakeholders. Manage software licensing, hardware deployment, and associated upgrades. Log, track, troubleshoot, and resolve open tickets through incident management tools. Support retail and fleet sites onboarding and changes with Merchant Service Providers and internal departments. Database Table maintenance for Retail and Fleet location, files type, promotions, fees, analyze reject inside Irving Applications. An ability to work flexible hours, when necessary. Your Skills: Strong ability to work as part of a team, network, and build relationships. Strong interpersonal, organizational, and communication skills. Networking knowledge. Customer service mindset and a positive approach to problem solving. Willingness to learn new technologies. Your Experience: Post-secondary education in Business, IT, Computer Science, related discipline, or equivalent experience. 2 years of experience working in an IT team is an asset Retail IT experience is an asset Experience with database maintenance is an asset Experience with POS (point-of-sale) technology and fuel POS technology is an asset Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility. In a world increasingly engaged in taking action on global issues of climate change, social justice and good corporate governance, our organization has an important role to play. We are committed to being part of the solution, in providing the safe and reliable energy that people need, while taking concrete steps to evolve our business for the future - for our people, our customers and our communities, today and tomorrow. Please take a look at our Sustainability Report to learn more about our commitment to our communities, and our planet. Job Requirements - Work Experience Information Technology Job Requirements - Education Diploma / Certification: Information Technology We are always looking for amazing candidates to join our talent community. If you do not see a position that interests you, please fill in your contact information and upload your resume. As a family-owned company deeply rooted in our communities, we work hard to make a difference in the places we serve. For nearly 100 years, our commitment to doing good business has been grounded in our commitment to people – to our employees, to our customers, and to our communities.   Our mission is focused on our continued evolution to meet the changing needs of our customers. We are devoted to being part of the solution, in providing the safe and reliable energy that our customers need, while taking concrete steps to evolve our business for the future.