The Help Desk Analyst position is responsible for all items managed by Information Technology.
Position Responsibilities: Provide troubleshooting of IT related problems from software to hardware, such as smartphones, laptops, desktop and printers. Manage requests from end users for service by troubleshooting, researching, tracking and providing communication followed by documenting proper resolutions. Prioritize and escalate requests as necessary to the appropriate staff for action. Help with corporate headquarters IT equipment changes, repairs and moves. Provide user training in the operation of IT equipment and system applications to ensure efficient and proper use. Create, maintain and deploy computer images used on corporate machines across the company. Creation and termination as necessary of user accounts within Active Directory, Outlook 365 and Applications in accordance with standard operating procedures.
Position Requirements: Minimum Qualifications:
High School Diploma plus 2-5 years of experience or Associate Degree in a related area.
Strong Computer skills including Microsoft Windows Operating Systems and Office Suite.
End User Support knowledge and experience
Ability to manage multiple projects in a fast-paced environment.
Ability to work independently as well as within a team environment.
Excellent interpersonal skills.
Excellent organizational and follow-through skills.
Preferred Qualifications:
Bachelor’s degree in a related area
Experience with computerized system validation
Ability to plan, organize, develop and implement programs, budgets and objectives.
Ability to train and provide guidance to personnel within assigned area
Ability to assess problems, weigh risks and successfully implement solutions.
Database knowledge and management
Previous work in a regulated environment
Job Type: Full-time
Schedule:
Education:
Experience:
Work Location: One location
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