What are the responsibilities and job description for the Jewelry Consultant- Sales position at 77 Consultants?
As a Jewelry Consultant, your role is pivotal in guiding customers through their journey of purchasing jewelry, providing them with personalized and memorable experiences. Your duties entail the following:
1. Customer Guidance: You will assist customers in making purchases through in-person and virtual appointments, ensuring each interaction is personalized and unforgettable.
2. Sales Lead Management: You will handle a high volume of incoming sales leads efficiently to achieve individual and team goals and revenue targets.
3. Online Customer Support: You will proactively respond to online customer inquiries, offering sales assistance via live chats and phone calls, with an emphasis on providing a luxury customer experience that reflects the quality of our products.
4. Continuous Improvement: You will review customer feedback surveys and online reviews, collaborating with your leaders to enhance the customer experience and improve sales performance.
5. Sales Strategy: You will employ sales strategies and innovative problem-solving techniques to guide customers through various purchasing decisions, including ring settings and diamond selections.
6. Product Knowledge: You will develop and showcase extensive product knowledge, particularly concerning our diamonds, gemstones, and fine jewelry.
7. ERP Utilization: You will efficiently use our ERP system to manage tasks and facilitate cross-functional communication.
8. Brand Advocacy: You will serve as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Requirements
Luxury retail sales experience of at least one year.
Weekends required.
Excellent communication and presentation skills essential.
Benefits
Quarterly Bonus
Medical, dental, and vision insurance, 401K retirement plan, paid time off (PTO), and company holidays are some of the benefits offered by the employer.
1. Customer Guidance: You will assist customers in making purchases through in-person and virtual appointments, ensuring each interaction is personalized and unforgettable.
2. Sales Lead Management: You will handle a high volume of incoming sales leads efficiently to achieve individual and team goals and revenue targets.
3. Online Customer Support: You will proactively respond to online customer inquiries, offering sales assistance via live chats and phone calls, with an emphasis on providing a luxury customer experience that reflects the quality of our products.
4. Continuous Improvement: You will review customer feedback surveys and online reviews, collaborating with your leaders to enhance the customer experience and improve sales performance.
5. Sales Strategy: You will employ sales strategies and innovative problem-solving techniques to guide customers through various purchasing decisions, including ring settings and diamond selections.
6. Product Knowledge: You will develop and showcase extensive product knowledge, particularly concerning our diamonds, gemstones, and fine jewelry.
7. ERP Utilization: You will efficiently use our ERP system to manage tasks and facilitate cross-functional communication.
8. Brand Advocacy: You will serve as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Requirements
Luxury retail sales experience of at least one year.
Weekends required.
Excellent communication and presentation skills essential.
Benefits
Quarterly Bonus
Medical, dental, and vision insurance, 401K retirement plan, paid time off (PTO), and company holidays are some of the benefits offered by the employer.
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