What are the responsibilities and job description for the IT Support Specialist position at 9th Way Insignia?
9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics and artificial intelligence. Learn more about 9th Way Insignia at https://9thwayinsignia.com/
Team/Program Introduction:
The National Archives and Records Administration (NARA) is an independent agency established in 1934 to identify, protect, preserve, and make publicly available the historically valuable records of all three branches of the Federal Government. Team members on the NARA IT and Telecommunications Support Services (NITTSS) program are modernizing the enterprise by implementing a Zero-Trust security model, increasing cloud adoption, and replacing legacy technology with modern tools.
9th Way Insignia is looking for an IT Support Specialist to join our team. This position is contingent upon award from the government.
Professional Level Information:
An IT Support Specialist aligns within 9th Way Insignia as a Senior Consultant. A Senior Consultant completes tasks and projects of moderate scope and complexity. A Senior Consultant exercises the best judgement and problem-solving skills within defined guidelines and practices to determine appropriate action to execute assignments. Senior Consultants will also provide guidance and/or lead on tasks/projects.
Responsibilities:
Requirements:
Salary Range:
The salary range for this position is $60,069 - $80,554
9th Way Insignia’s range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Work Location:
Onsite at the Dwight D. Eisenhower Presidential Library and Museum in Abilene, KS
Special Information:
The COVID-19 vaccination requirement for federal employees and contractors pursuant to Executive Order 14043 does not currently apply. Some jobs, however, may be subject to agency or job specific vaccination requirements.
Legal:
We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law. hr@9th-way.com.
Team/Program Introduction:
The National Archives and Records Administration (NARA) is an independent agency established in 1934 to identify, protect, preserve, and make publicly available the historically valuable records of all three branches of the Federal Government. Team members on the NARA IT and Telecommunications Support Services (NITTSS) program are modernizing the enterprise by implementing a Zero-Trust security model, increasing cloud adoption, and replacing legacy technology with modern tools.
9th Way Insignia is looking for an IT Support Specialist to join our team. This position is contingent upon award from the government.
Professional Level Information:
An IT Support Specialist aligns within 9th Way Insignia as a Senior Consultant. A Senior Consultant completes tasks and projects of moderate scope and complexity. A Senior Consultant exercises the best judgement and problem-solving skills within defined guidelines and practices to determine appropriate action to execute assignments. Senior Consultants will also provide guidance and/or lead on tasks/projects.
Responsibilities:
- Identify and resolve technical problems for users, such as computers, printers, and mobile devices.
- Provide training to users on how to use desktop computers, printers, and mobile devices. This may include training on new software applications, how to troubleshoot problems, or how to use the computer's operating system.
- Respond to incidents so that they can be identified and resolved quickly.
- Document technical issues that are encountered, such as the steps that were taken to resolve the issue, the software or hardware that was involved, and the user who reported the issue.
- Work with other IT professionals, such as network engineers or system administrators, to resolve complex problems or to implement new IT solutions.
Requirements:
- BS/BA in a technical field or an equivalent certification
- 4 years of relevant experience
Salary Range:
The salary range for this position is $60,069 - $80,554
9th Way Insignia’s range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Work Location:
Onsite at the Dwight D. Eisenhower Presidential Library and Museum in Abilene, KS
Special Information:
The COVID-19 vaccination requirement for federal employees and contractors pursuant to Executive Order 14043 does not currently apply. Some jobs, however, may be subject to agency or job specific vaccination requirements.
Legal:
We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law. hr@9th-way.com.
Salary : $60,069 - $80,554
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