What are the responsibilities and job description for the Dispatcher position at A.B.E. Networks?
Join Our Dynamic Team at A.B.E. Networks as a Dispatcher!
Are you an organized and enthusiastic individual looking to make a significant impact in a fast-paced technology integration firm? A.B.E. Networks is seeking a full-time Dispatcher to be the backbone of our operations team and ensure smooth coordination between our technicians and clients. If you have a passion for customer service and thrive in a collaborative environment, we want to hear from you!
Why A.B.E. Networks?
- Innovative Environment: Be part of a cutting-edge technology firm where your contributions matter.
- Professional Growth: Opportunities for advancement and on-the-job training to enhance your skills.
- Team Culture: Join a supportive and dynamic team committed to delivering exceptional value to our clients.
Key Responsibilities:
- Client Interaction: Answer incoming calls, greet office visitors, and manage emails with a friendly and professional demeanor.
- Scheduling Mastery: Evaluate and schedule work orders, considering factors like technician availability, skill level, travel time, and client preferences.
- Communication Hub: Maintain seamless communication with clients and technicians to confirm appointments and manage changes efficiently.
- Daily Coordination: Check in with technicians throughout the day to ensure schedule adherence and promptly address any issues that arise.
- Documentation & Support: Assist in billing documentation and support the Operations team with inventory and procurement tasks.
What We’re Looking For:
- Customer Service Pro: Previous experience in dispatching, customer service, scheduling, or reception is preferred.
- Tech-Savvy: Proficient in Microsoft Office Suite with excellent phone and email communication skills.
- Team Player: Strong teamwork and communication skills, with a desire to grow within the company.
- Organized & Efficient: Highly organized with the ability to multitask and manage time effectively.
- Reliable & Professional: Must be eligible to work in the USA and have reliable transportation.
What We Offer:
- Competitive Pay: Salary commensurate with experience and skills.
- Comprehensive Training: On-the-job training to help you excel in your role.
- Supportive Work Environment: A well-equipped and comfortable workspace with all the essentials.
Join us at A.B.E. Networks and play a pivotal role in delivering top-notch service to our clients. Apply now and embark on a rewarding career with endless possibilities!
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Employee discount
- Health insurance (Health, Dental, Vision)
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday