Guest Services Supervisor

Guest Services Supervisor at A Better Life in Snowmass Village, CO

Who we are:

As a full-service property management, vacation rental, and concierge service, ABL curates and delivers experiences that allow our clients to enjoy A Better Life. Our standard for excellence, can-do attitude, and attention to detail sets us apart in the Roaring Fork Valley.

What we're looking for:

We are seeking a motivated and professional Guest Services Supervisor to join our team. The ideal candidate will have a heart for hospitality, leadership mentality, commitment to responsibilities, and personable communication / problem-solving skills. This role involves managing Guest Services and Concierge department for A Better Life guests, owners, and clients.

You will be responsible for:

• Guest Services: Deliver exceptional reservation assistance and effective communication to ABL clients.
• Concierge Assistance: Offer and oversee the execution of concierge services including booking assistance, trip planning, grocery delivery, errand services, and private event planning.
• Key Management: Manage keycard creation, reservation records, and access for renters, owners, and property managers.
• Arrivals & Check-ins: Assist and manage in-person check-ins for renters and guests.
• Team Development: Oversee and manage a highly effective Guest Services team.
• Process Implementation: Adhere to and implement standard processes to ensure the efficient delivery of guest services.
• Partnerships: Establish partnerships with activity providers and restaurants.
• Revenue Growth: Actively contribute to the generation and growth of guest services and concierge revenue.
• Service Expansion: Expand/develop additional opportunities for concierge and property management services.

What we're offering:

• Salary Compensation: Starting at $65,000/year.
• Health Care Assistance: Health Care Benefits contribution of $200/month.
• Paid Time Off: Three (3) business weeks of paid time off (PTO) per year.
• Retirement Plan: Eligible for 401(k) and company percentage matching after 1-year of employment.
• Bonuses: Periodic bonuses based on revenue generated and personal performance.
• Salary Increases: Annual performance-based salary merit increases.
• Employee Discounts: Employee discount for vacation rental reservations.
• Tuition Assistance: Tuition assistance for business and management-related courses.
• Ski Pass Discount: Access to the Chamber of Commerce discounted annual ski pass for Aspen/Snowmass.
• Growth Opportunities: Business and personal growth opportunities.

How your schedule will look:

• Monday - Friday: 9:00 AM - 5:00 PM. Varying based on seasonal, guest, and business needs.
• Some overtime and weekend work may be required during high season and demand periods.
• You will work from the ABL Snowmass office with opportunity for remote days during shoulder seasons.

What we need from you:

• Leadership Skills: Demonstrate leadership mentality, proactive decisiveness, empowerment through independence, and solution based problem-solving.
• Responsibility: Committed to responsibilities, showing initiative and confidence while managing workload effectively.
• Customer Service: Focus on delivering exceptional customer service and creating memorable experiences for guests. Excellent verbal and written communication skills, with a personable and professional demeanor.
• Problem-Solving: Ability to think on your feet, navigate challenging situations, and provide effective conflict resolution.
• Organization: Exceptional organizational skills with the ability to manage time effectively.
• Technical Skills: Proficiency in typing, operating computer software, and Microsoft Office Suite.
• Knowledge: Familiarity with the Snowmass/Aspen area and local attractions.
• Professionalism: High level of professionalism and integrity in all interactions.
• Education & Experience: A degree in Hospitality Management, Business, or a related field is preferred but not required. 1-3 years of experience in hospitality, travel industry, property/rental management, or similar may be necessary.
• Local: Located in the Roaring Fork Valley and willing to commute to Snowmass Village. *We are not able to provide employee housing or relocation assistance at this time*

If you meet these qualifications and are excited about the opportunity to lead and enhance our guest services at A Better Life, we encourage you to apply!

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health savings account
• Paid time off
• Professional development assistance

Schedule:

• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Ability to Commute:

• Snowmass Village, CO 81615 (Required)

Work Location: In person

Salary : $1,000 - $65,000