What are the responsibilities and job description for the Scheduler for Home Care Office position at A Better Solution?
Responsibilities
Scheduler focuses on efficiently meeting the needs of our clients across various lines of business
The Scheduler is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients
The Scheduler is also responsible for supervising, guiding, and directing office staff and those who provide direct client services
The position involves utilization management, disciplining employees as appropriate, overseeing scheduling, identifying problems, and implementing proactive solutions to drive optimum outcomes and quality services for clients served
Resolve client-related issues including contacting both internal and external customers to address matters affecting utilization
Partner/communicate with all members of the client’s circle of care which may include, but is not limited to, family members, assigned Power-of-Attorney spokesperson, community partners and related agencies
Qualifications
High School Diploma or equivalent Required
Excellent Customer Service Skills
Previous experience with community service, client service or staffing/schedule management experience
Knowledge or previous experience working in an office setting with computers, phones, and other related tasks
Driving Required
Must have valid driver’s license and current auto insurance
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- On call
- Rotating weekends
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
Salary : $15 - $18
