What are the responsibilities and job description for the Operations Associate position at A First Name Basis?
Job title: Operations Associate
Reporting to: Operations Manager
Salary: Competitive annual salary of $40,000 with a 10% Bonus (paid monthly) based on performance
Hours: Monday Friday 8am-5pm with the potential for remote work and occasional travel.
Location: Headquarters, McKinney, Texas
Join Us in Guiding Excellence:
If you're excited about being a driving force in our commitment to client care excellence and fostering a culture of compassion and professionalism, we invite you to apply now. Join us in this exciting professional journey towards transforming lives and achieving greatness together!
Are you ready to embark on a dynamic and fulfilling career in operations? Look no further! We are thrilled to present an exceptional opportunity for a motivated individual to join our team as an Operations Associate. At AFNB, we are dedicated to client satisfaction, and this role plays a pivotal part in achieving that goal. If you're looking for a chance to make a real impact and advance your career, this is the position for you.
Your Role:
As an Operations Associate, you will be at the forefront of driving client retention through the efficient execution of operational processes. Your key responsibilities will include:
- Initiating, coordinating, and closely monitoring the renewal process for Medicaid Waiver clients, utilizing cutting-edge software platforms and advanced Excel reporting.
- Maintaining effective communication with Louisiana Support Coordination Agencies to ensure seamless client Medicaid Waiver Programs.
- Directly engaging with doctors' offices to address specific inquiries regarding 90L.
- Assisting the intake department with questions related to authorization processes and their status.
- Meticulously maintaining accurate documentation and files related to renewals or discharge management.
- Collaborating with the business office to proactively identify and resolve potential payment issues.
- Serving as a vital liaison between Support Coordinator Agencies and our facility's Care Managers.
- Providing unwavering support to our dedicated Care Managers.
- Masterfully managing multiple competing priorities through your highly organized daily approach.
- Demonstrating commitment by adhering to monthly Key Performance Indicators (KPIs) and metrics.
What We're Looking For:
To excel in this role, we seek candidates with the following qualifications:
- A bachelor's degree is preferred.
- A minimum of 2 years of experience in health insurance or a related field is preferred.
- A STRONG proficiency in Microsoft Excel is a must (a test will be conducted), and you should have the ability to quickly adapt to new software programs.
Personal Attributes:
The following personal attributes are highly valued:
- Tech-savvy with the ability to quickly learn new software systems.
- Exceptionally organized and task oriented.
- Strong communication skills across email, chat, and phone.
- A person of high integrity.
Don't miss out on this exciting opportunity to join a dynamic team and carve a path for career advancement within our Operations track. Apply today and be a part of the AFNB family, where your dedication and talent are truly appreciated. Your future in operations starts here!
