What are the responsibilities and job description for the Client Services Specialist / CSR position at A. Johnson Plumbing and Heating, Inc.?
A. Johnson Plumbing and Heating, Inc. in Clifton Park, NY is looking to hire a full-time Client Services Specialist / CSR to tend to our customer service needs. Are you an experienced and outgoing customer service professional with a can-do attitude who is looking for a career and not just a job? Would you like to work for an established but growing local company in an essential industry? If so, keep reading!
This Client Services Specialist / CSR position earns an experience-based competitive annual salary of $36k - $40k. You would also be eligible for fantastic benefits, including employee discounts, health insurance, paid time off, paid holidays, and Aflac! If this sounds like the right opportunity for you to make an impact with your exceptional skillset, apply now!
ABOUT A. JOHNSON PLUMBING AND HEATING, INC.
For over 40 years we have been the top pick in the Capital Region for heating, cooling, and plumbing services! We pride ourselves in providing the best customer service paired with exceptional products at affordable prices. Working with residential and commercial clients, we provide plumbing, heating, ventilation, and air conditioning services to our loyal customer base and seek to extend our reach to even more clients in the area! Having top-notch employees who are further dedicated to providing the best there is to offer in home services, we believe that we can begin transforming our community one job at a time!
We whole-heartedly believe that our success is due to our phenomenal crew that has bought into our mission and vision here at A. Johnson Plumbing and Heating, Inc. We want to foster a work environment where everyone enjoys coming to work and feels a sense of accomplishment at the end of the day. We believe in equipping our team with the best products, leaving them never wanting more, and feeling fully supported and prepared to provide top-notch services. We honor our employees' desire for growth and advancement, so we provide exceptional reimbursements for schooling and even tool replacement, as well as provide ongoing training and continuing education opportunities. We are dedicated to providing a positive work environment where everyone is a part of the team!
YOUR LIFE AS A CLIENT SERVICES SPECIALIST / CSR
In this vital customer service role, you are the detail person! We cannot provide our clients with the very best services without you being attentive to details and keeping our office running smoothly. And, your friendly customer service by phone, email, and text makes our clients happy to do business with us. You are a people person who is also good at establishing procedures and processes to keep everything flowing and organized.
You perform a variety of day-to-day administrative tasks such as answering phones, scheduling appointments, and resolving issues for customers. But, really, it's not what you do, but how you do it. You are proactive--seeing what needs to be done and doing it. Under your watch, the office is clean and organized. You enjoy your job as you are never bored and get great satisfaction out of keeping everything in order!
QUALIFICATIONS
- At least 1 years of customer service or office experience
- Have a working knowledge of Word and Excel
- Computer literate and well-versed in Google
If you've got any dispatching or schedule routing experience, that's a plus! Can you manage your time well and prioritize multiple tasks effectively? Do you have excellent communication and interpersonal skills? Are you organized and detail-oriented? Can you solve issues for all kinds of clients with professionalism and patience? If so, then you might just be perfect for this Client Services Specialist / CSR position!
WORK SCHEDULE
This Client Services Specialist CSR position typically works Monday - Friday.
READY TO JOIN OUR CUSTOMER SERVICE TEAM?
If you feel that you would be right for this office position in an essential industry, complete our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 12065
Salary : $36,000 - $40,000
