What are the responsibilities and job description for the Healthcare Liaison position at A Place for Mom?
Overview:
Join our growing team!
The Position:
Who You Are:
Responsibilities:
Required Skills and Competencies:
Education Requirements:
Compensation
Join our growing team!
A career with A Place for Mom (APFM) is an opportunity for you to join a rapidly expanding company committed to making a difference for seniors and their families. A Place for Mom is an online platform connecting families searching for senior care services with a team of experienced advisors providing insight-driven and personalized solutions. Our mission, as the leader in senior care advisory, is to be a trusted destination for families and our community customers. We are a quickly growing sales organization with over 500 sales professionals connecting more than 300,000 families every year to one of our community customers.
Living by our values and working to achieve excellence on behalf of our customers is integral to success at A Place for Mom. Employees who thrive at A Place for Mom live our values every day and are an important part of our hiring practices:
- Focus on Excellence
- Act with Integrity & Assume Positive Intent
- Drive Outcomes Every Day with Passion and A Sense of Mission
- Make the Lives of our Families and Customers Better, Easier and More Successful
- Realize the Full Potential in Each Team Member. Work as a Single Supportive Team
The Position:
The Healthcare Account Executives are outside sale representatives responsible for building relationships within hospitals, rehabs, and skilled nursing facilities to help identify patients that are in need of senior living options. The Healthcare Account Executives then work with the patients and their families along with our senior living advisors to guide them through the entire process from initial consultation, to touring of facilities, and ultimately moving into a senior living community.
Who You Are:
A great Healthcare Account Executive has empathy for the families we serve, loves outside sales, is strongly internally motivated, and has experience in a healthcare setting. A Healthcare Account Executive's primary focus is conveying out value proposition to those professionals within hospitals, rehabs, and skilled nursing facilities and then servicing those professionals to help place their patients into the senior living option by understanding a family’s unique needs and demonstrating an intimate knowledge of how senior living can help.
The success of an Healthcare Account Executives is measured by reaching daily activity benchmarks, driving contact penetration in an account, generating qualified referrals and ultimately converting qualified referrals into customer move-ins resulting in achievement of their monthly sales quota.
Responsibilities:
- Consistently exceed monthly sales quota
- Build relationships with professionals in hospital, rehab, and skilled nursing facilities so they understand the value of A Place for Mom and identify patients that meet the profile for senior living
- Visiting professionals in person 3-5 days a week
- Servicing the professionals in each account so that when they have a referral we can quickly help the patient and their family to the next step in the path to senior living
- Manage the sales process. Guide families through their search process all the way to move-in including follow up with families
- Record all activities in Salesforce
- Manage lead pipeline on a daily basis and accurately record in company CRM to ensure up-to-date family information and status, as well as maintain accurate forecasts
Required Skills and Competencies:
- History of exceeding sales quota
- Internally motivated to surpass your goals in an outside sales environment
- Thrives in a Healthcare setting on a daily basis and gets energy from walking the halls
- 3 years’ experience with documented history of success positioning and selling solutions in Healthcare quota carrying setting
- Demonstrated ability to assess family situations and quickly develop solutions based upon family needs
- Documented history of ability to develop and maintain good working relationships in a multi-stakeholder relationship
- Ability to deliver results while working in a highly-independent environment
- Willingness to quickly come up to speed on the senior living industry
- Ability and willingness to document daily activities and notes in Salesforce
- Proficient in Microsoft office, Google Sheets, and willingness to learn other web based tools
- If you are hired to work as a Healthcare Account Executive, you will be required to provide proof that you have received the COVID-19 vaccine within 45 days of your start date.
Education Requirements:
- Bachelor's degree
Compensation
- The position offers a competitive base salary with bonus potential.
- Full benefits for full time employees which includes health, life, dental, vision, 401(k) company match, paid time off, etc.
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