What are the responsibilities and job description for the Member Service Representative position at A.W. Companies, Inc.?
Remote Customer Service Agent – Health Insurance/Medicare Eligibility
Start Date: Future opportunities
Compensation: $16 hr
Employment Type: Full-Time & Part-Time Opportunities
Location: Remote - Available to residents of MN, MI, IA, and WI
We are actively seeking qualified candidates to build a talent pipeline for future hiring classes. This position is designed for individuals interested in joining our team as new opportunities arise. By applying, you will be considered for upcoming training sessions and will be part of our talent bench, ready to fill roles as they become available.
Training Requirement:
- Must attend full-time day training for 4 weeks.
- Must be available on weekends as needed.
Perks of the Position:
- 100% Remote: Work from home in MN, WI, IA, or MI.
- Equipment Provided: All necessary computer equipment is supplied.
- Benefits: Health insurance, Paid Time Off (PTO)
- Career Growth: Opportunities for advancement into Team Lead or Supervisor roles.
- Dynamic Work Environment: Join a fast-growing, innovative, and supportive team where you can develop new skills.
Job Description:
As a Customer Service Agent, you will play a vital role in assisting customers with health insurance and Medicare eligibility inquiries. This role is ideal for individuals who are empathetic, detail-oriented, and enjoy helping others. You will work in a steady-paced environment under close supervision, where consistency and accuracy are key.
Your responsibilities include handling routine tasks with precision and maintaining a patient, stable approach to your work. Changes in your role will be introduced gradually, allowing ample time for training and practice.
Key Responsibilities:
- Research and verify health benefit eligibility, including Medicare.
- Assist customers with questions regarding benefits and primary care provider assignments.
- Collaborate with providers and members to resolve health plan issues (e.g., system or eligibility problems).
- Accurately document call details in the CRM system.
- Maintain strict confidentiality regarding all member information.
- Conduct follow-up via outbound calls or emails as needed.
- Take on additional responsibilities or coverage duties as assigned.
Qualifications:
- Experience: 1 year in a Healthcare or Health Insurance Call Center role preferred.
- Residency: Must currently reside in MN, WI, IA, or MI.
- Internet: Reliable high-speed internet with the capability to be hard-wired.
- Education: High School Diploma or equivalent required.
Equal Employment Opportunity:
A.W. Companies, Inc. is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. This policy applies to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Experience:
- Call Center: 1 year (Required)
- Medicare: 1 year (Required)
License/Certification:
- Driver's License in MI, WI, IA or MN? (Required)
Location:
- Michigan (Required)
Work Location: Remote
Salary : $16
