What are the responsibilities and job description for the Shift Manager position at A&W?
· Works in various positions as needed during shift in addition to Supervisor duties.
· Directs Team Member activities in order to maintain speed of service, cleanliness standards, and operational needs. Organizes opening, shift change, and closing duties.
· Monitors Team Member productivity and performance. Provides clear, specific, timely, and respectful coaching and feedback to improve performance and achieve operational excellence.
· Follows all company policies and procedures. Helps to maintain a safe working environment throughout the restaurant. Holds Team Members accountable for following policies including those for cash handling and safety and security.
· Assists in orientation and training of new Team Members. Uses company training resources effectively. Recommends Team Member training needs to GM.
· Serves as a role model by developing positive relationships with Team Members and demonstrating engaging guest service at all times.
· Takes appropriate and immediate action to resolve guest complaints. Follows up to ensure guest satisfaction. Works with GM to continually improve guest service.
· Communicates effectively. Filters information between GM and Team Members as needed.
· Assists GM in administrative activities such as: managing inventory, ordering product, preparing deposits, HAACP records, and maintaining financial and labor records.
· Sets the standard for regular and consistent attendance and punctuality.