Tow Truck Operator / Roadside Assistance

Overview

Multiple full-time Tow Truck Operator (Flatbed or Wrecker) and Battery Service / Driver positions available primarily out of our Providence, RI location.

Compensation:  $19.00 / hour base pay (Tow/Flatbed) and $18.50 / hour commissions (Battery Service), along with full benefits & incentives. 

** Additional $2.00 per hour overnight differential added on any hours worked between 10pm and 6am. Additional $1 per hour weekend differential for any weekend hours worked.  Additional $1 per hour evening differential for any hours worked between 6pm and 10pm.  Differentials CAN be combined!

As a AAA Roadside Technician, you will be responsible for providing safe, best-in-class roadside solutions for AAA members.  Flatbed & Tow drivers are responsible for responding to member requests for roadside assistance.  They ensure member safety, vehicle security, and education to members on possible vehicle issues. In this role, you will provide minor mechanical assistance in an attempt to get the member’s vehicle safely back on the road.  If not successful, you will then safely tow the disabled vehicle to a member requested destination.  You will be considered a hero to several people each and every day!

Click the link below to learn all about the many benefits of working for AAA Northeast, and why our Roadside Assistance operation is a viable & rewarding career path! 

https://www.youtube.com/watch?v=MmtxPo6boYs

Responsibilities

• Respond to AAA member’s requests for roadside assistance
• Communicate with dispatchers to determine logistics, service to be performed, and ETA
• Greet stranded AAA member on scene, ensure their safety, provide reassurance and/or advice to members who are fearful or anxious, and assess the overall situation with member & vehicle.
• Assess the safety of the scene where service is to be performed, ensuring a safe environment for you, the member, and the service.
• Provide minor mechanical assistance using provided tools/gear. Common tasks include (but are not limited to) battery boosts, tire changes, and lock-outs.
• If towing is required, you will safely tow the member’s vehicle in accordance with AAA policies & procedures using AAA’s state-of-the-art tow vehicles (flatbed or wrecker).
• Occasionally support other fleet locations, and have the flexibility to work nights, extended hours, weekends, and holidays.

Qualifications

• No prior towing experience required. CDL not required.
• High School Diploma or GED equivalent
• Valid State Driver's License
• A safety mindset and strong reasoning ability
• Ability to obtain and maintain a minimum of a six-month DOT card pre-hire and as a current employee 
• Satisfactorily pass a motor vehicle record check before and during employment, in accordance with company policy, local laws, and regulations.
• Must be at least 21 years of age to operate a Flatbed or Tow vehicle, and 20 years of age to operate Battery Service vehicle.
• Previous towing and/or automotive repair experience is a plus, but not required

Perks:

• Full benefits package (healthcare, dental, vision, 401K with 6% match, paid vacation, sick time, health & wellness options, and free AAA membership!)
• Comprehensive, full-time paid training by certified industry experts.
• Work / Life balance: Set schedule with no “on-call” responsibilities
• Local driving / service coverage
• Full-time schedule 
• Stability of a 110 year old leader in automotive and member services
• Being someone’s hero every day!