Compliance Administrator

Trilogy Orlando in Groveland is a beautiful active adult community situation in the heart of Centra Florida, just 30 miles west of Orlando. This gated community is comprised of 1149 single-family residences. The main attraction is one of the most luxurious amenity centers in the state of Florida, Magnolia House. This state-of -the-art clubhouse is a 57,000 square-foot resort-style club featuring all the latest in fitness, lifestyle activities, and relaxation, including The Grille, a full restaurant and bar.

Primarily responsible for ensuring Architectural Guidelines, Governing Documents, and Community Rules and Regulations are upheld within the HOA, by thorough knowledge of these documents. Providing both customer service and education to homeowners in respect to compliance and community standards to ensure the overall success of the community.

Position Responsibilities:

• Provides direct support to the Community Manager assigned to the designated communities in order to meet community standards.
• Partners with homeowners to educate and ensure effective, long-term solutions.
• Researches issues of non-compliance and prepares documentation for Committee/Board review.
• Records and tracks compliance information through company database.
• Maintains detailed records of compliance through investigations and follow up reports of non-compliance.
• Investigates issues of complaints/accusations brought against second parties by homeowners and makes determinations based on these findings.
• Oversees the preparation of all compliance notices, fine notices and all related compliance issues as well as landscape and architectural submittals.
• Conducts routine property tours/inspections of all lots in the Community to ensure compliance with Association CC&Rs.
• Educates homeowners, staff and realtors on proper submittal processes and compliance administration.
• Meets with and provides ongoing education to homeowner committees.
• Develops and utilizes a computer software tracking system (VMS) that ensures timely implementation of compliance.
• Monitors software database to uphold guideline standards.
• Performs other related duties as directed.
• May include some administrative functions.
• Attends other HOA Committee meetings as directed and needed

Knowledge, Skills & Abilities:

• Ability to multitask, and prepare and process large amounts of administrative items while being detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and database systems, including Microsoft office, internet and e-mail systems.
• Ability to use proprietary or custom computer software a plus.
• Ability to interact and work professionally, positively and effectively with homeowners and staff at all levels.
• Excellent customer service skills.
• Advanced communication skills both verbally and written.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Ability to interpret, evaluate and explain governing documents (CC&R’s) to homeowners, board members and staff members.
• Able to perform other duties as assigned within the community and associated with AAM’s responsibility to the HOA.

Physical Demands & Work Environment:

• Position involves sitting, standing, driving and movement throughout the day.
• Utilizing a computer in an office setting.
• Utilizing personal vehicle to perform routine physical inspections of the Community.
• Able to lift 25 lbs.

Required

Required

Preferred