What are the responsibilities and job description for the Part-Time Lease to Own Agent position at Aaron's?
Lease to Own Agent
Summary
The Lease-to-Own Agent is responsible for explaining the lease application process and lease transaction, explaining the benefits of auto pay, and generating the lease agreement. This team member explains the value proposition of a lease-to-own transaction to customers and upholds the culture and standards of our Company. The Lease-to-Own Agent must constantly strive to meet all business goals and exceed customer expectations.
Duties and Responsibilities
- Partner with the retail team members to deliver a seamless customer experience throughout the lease transaction process while delivering excellent customer service to foster business growth and high level of customer satisfaction
- Work with customers in-store and over the phone to help determine their approved lease amount and close the agreement
- Contact customers or potential customers to try to convert customers that have an approved lease amount or applicants who did not initiate an agreement after being approved
- Complete quality control calls on all new lease agreements personally facilitated within 1 business day of the close
- Ensure that accurate customer record(s) are entered and maintained in the Company's computer system(s)
- Handle customer service opportunities and review such opportunities with the Lease-to-Own Leader in an effective manner
- Confirm customer identification, collect applicable payments, and obtain customer signature on lease agreement
- Achieve and maintain the highest level of compliance with applicable policies, procedures, regulations, and laws
Education and Experience
- High School diploma or equivalent
- 1 year of sales or customer service experience
Required Skills and Competencies
- Proven track record in achieving business goals
- Strong sales skills both on the showroom floor and over the phone
- High energy with the ability to effectively perform all sales functions
- Excellent interpersonal skills
- Strong organizational skills
- Superior communication skills, both verbal and written
- Proficient computer skills
- Professional phone etiquette
- Uphold the Company’s brand and protect company assets
Physical Requirements
- Position requires sitting, bending, stooping, and standing for extended periods of time.
Total Rewards
Our great benefits package includes:
- Medical, Dental, Vision
- Tuition Reimbursement
- Pay on Demand Options
- Basic Life and AD&D
- Employee Retirement Plan (401k)
- Employee Assistance Program
- Parental Leave Benefits
- Flexible Spending Accounts
- Health Savings Accounts
- Short-Term Disability
- Long-Term Disability
- Employee Stock Purchase Plan
- Paid Time Off including vacation days, sick days and holidays
- Financial Wellness Programs
- Physical Wellness Programs
- Discounts
- Matching Gifts
- Community Outreach
- Employee Business Resource Groups
Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com. Aaron's is an Equal Opportunity Employer
Aaron’s Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:
- Sundays off
- Employee assistance program
- Employee purchase program with exclusive discounts
- Physical and financial well-being programs
- Tuition reimbursement
- Employee Business Resource Groups
- 401(k) plan with contribution matching
- Paid time off, including vacation days, sick days, and holidays
- Life and disability insurance
- Medical, dental and vision insurance
- Paid paternal leave
- Stock purchase plans
- Pay on Demand
**Benefits vary based on full- and part-time employment status.
About Aaron’s
At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.
Aaron’s is an Equal Opportunity Employer.
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