Application Support Analyst

Application Administration. Data Analysis. Cloud Application Support. Jira.  

If that grabbed your attention, come grow with us!

Introductions first!

You-

• Are results-oriented and not afraid to jump into the deep end.
• Thrive working in a collaborative environment and enjoy helping others.
• Enjoy thinking outside the box to drive changes that will impact our industry.
• You love what you do, and it shows every day.

Us-

• We’re leading our industry into the future by creating and shaping the future of Service Contracts and Claims Administration. We’re developing systems from the ground up and will give you the opportunity to be a part of our quest for greatness.
• We offer the ability to pursue your fullest potential and never settle for second place in your quest to grow your career. You’ll join an incredible team filled with smart, fun, passionate people who love making an impact.
• We believe in creative environments, progressive ideas and excellence in operational effectiveness.
• We love what we do.

What will you do in this role?

You will…

• Application administration
• Participate in hands on testing (manual and automated), bug reporting on in-house developed and integrated vendor applications
• Assist in troubleshooting and resolution of software bugs
• Create reports and write queries in support of business teams
• Manage, triage and prioritize incoming user support requests, including operational issues, technical defects, data problems, and data reporting issues.

What will you need to bring to the table in order to be successful in this role?

• 3 years’ experience in a technical support role
• Strong knowledge of IT business processes and practices applied in agile software development environments
• Excellent customer service skills (Ability to communicate with both technical and non-technical employees)
• Strong proficiency with computer and software programs, including Microsoft Office and JIRA
• Ability to collaborate, communicate effectively and exercise independent judgment in a team environment
• Proactive, self-starter with proven ability to quickly learn new applications, processes, and procedures
• Excellent verbal and written communication skills (technical writing & documentation)
• Solid analytical and problem-solving skills
• Ability to perform Data analysis with meaningful results
• Cloud Application Support a plus
• Experience working with Salesforce a plus
• Bachelor’s degree (BS/BA) from four-year college or university or equivalent combination of education and experience

Why work for us? We are excited to provide:

• Competitive compensation package ranging from $60,000-$80,000/annually
• Comprehensive benefits package
• Medical
• Dental
• Vision
• Short/Long Term Disability
• Life Insurance
• Flex Spending Account
• 401 (k) – company matches 4%
• Paid Time Off
• Floating Holidays
• Employee Assistance Program
• Voluntary Benefits
• Pet Insurance
• Life Insurance
• Wellness program
• Employee recognition program
• Satisfaction of work with a highly skilled team that makes a big impact company-wide
• Remote work environment

Job Location
This role is 100% remote. However, American Auto Shield is only set up to hire employees in certain states. To be considered for this role, you will need to have permanent residence in one of the following states:

• Arizona
• Colorado
• Florida
• Indiana
• Kansas 
• Kentucky
• Missouri
• Ohio
• Oklahoma
• Tennessee
• Texas
• Virginia

Salary : $60,000 - $80,000