Customer Service Representative - Print Industry

ABC Imaging is a visual solutions and media company headquartered in Alexandria, VA. Our global footprint includes presence in all major US cities as well as abroad in the Middle East, UK, and China. We act as a trusted advisor and partner to fortune 500 companies, ad agencies, luxury retailers, museums, architects, property developers, and more.

Driven by our core mission statement: “Impress Every Client Every Time”, the majority of our growth has been organic, adapting to evolving client needs across the world and expanding our services to meet demand. We attribute our continued success to our most important and valuable asset: our diverse community of loyal, dedicated, and hardworking team members that go out of their way to impress our clients at every opportunity.

Job Description

The environment is very fast-paced and deadline oriented. Ability to work independently as well as part of a team is key:
- Routinely check for incoming jobs from email, incoming bin, fax machine and over the counter.
-Accurately codes customer tickets in accordance with company prescribed guidelines.
-Addresses all client inquiries and concerns in a business-like and timely manner.
-Explain complexities and scheduling of each job before assigning jobs to operators.
-Contact clients with question on incoming jobs regarding specifications, deadlines, and budgets.
-Double check correctness of information given on incoming correspondence.
-Log jobs out after they are completed and shipped out.
-Ensure that front desk is clean and organized at all times.
-Possesses the ability to multi-task without losing focus.
-Provide front counter assistance to customers as needed.
-Responsible for answering incoming telephone calls.
-Maintains proper inventory of supplies.
-Provides back-up assistance to the production staff as needed.
-Responsible for other duties as assigned by Manager.

Qualifications

• MUST have experience working in the Print Industry
• Strong organizational skills and attention to detail
• Solutions focused - ability to solve problems efficiently
• Ability to communicate effectively
• Excellent Customer Service skills and experience
• Proficiency with MSOffice
• Graphics Application skills and experience - InDesign, Illustrator and Photoshop preferred

Additional information

ABC Imaging offers PTO, Health, Dental, Vision, 401k and other benefits.

We take pride in the quality of our work and dedication to our customers and in our collective team spirit.

Join us and be a part of something more!

ABC Imaging and its affiliated parties do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law