Coach Advisor

Join our mission-driven organization, where your work matters and a diversity of ideas and backgrounds are welcomed. AbleTo is the leading provider of high quality, technology-enabled behavioral health care. We believe that everyone deserves access to high-quality care and offer a suite of technology-enabled services to empower people to lead better lives through better mental health. A proprietary platform connects individuals with AbleTo highly trained licensed providers who deliver weekly sessions by phone or video supported by an integrated digital experience. Members also have access to mental health coaches, and digital support programs. Our outcomes-focused approach is proven to improve both behavioral and physical health and lower medical costs.

Overview:

The Coach Advisor reports to the Sr. Manager of Coaching Operations and is responsible for the daily oversight of a team of Behavioral Coaches. The Coach Advisor’s primary focus is to lead, develop, and motivate a team of Coaches to deliver exceptional participant experiences and outcomes. The Coach Advisor provides support and guidance while managing coach performance. In addition to running the daily operations for a team of Behavioral Coaches, this role partners with other Coach Advisors to develop team meeting content, support recruiting, and refine communications, policies, and procedures.

What You’ll Do:

• Oversee a team of AbleTo Behavioral Coaches and ensure that those providers are prepared and able to provide AbleTo programs to participants across the country.    
• Participate in the recruitment and onboarding of new Behavioral Coaches to the AbleTo provider community. 
• Provide leadership to Behavioral Coaches in the AbleTo community through focused, high quality training and education initiatives. 
• Ensure that all Coaches on the team are performing at a high level, are engaged in their work at AbleTo, and are compliant with AbleTo standards and evidence-based protocols. 
• Initiate, document, and complete ongoing performance management activities, as needed, up to and including termination, as warranted, to ensure the safety and satisfaction of AbleTo participants and health plan clients. 
• Ensure that all Coaches on the team are utilizing industry best practice to meet the needs of AbleTo participants including those with medical and behavioral health complexity and risk factors. 
• Develop strong relationships with providers, gather feedback about their AbleTo experience, and implement plans to support and improve service delivery. 
• Lead clinical or cross-departmental projects in support of AbleTo’s strategic objectives. 
• Maintain highest standards of confidentiality as described in the organizations HIPAA Privacy & Security policies and maintains compliance with annual training requirements. 
• Maintain the highest standard of conduct as stated in the organization's Code of Conduct. 
• Participate as a member of the care team including therapist, program advisor, and other potential internal and external team members. 
• Communicate regularly with AbleTo care team regarding scheduling adjustments and treatment change requests. 
• Attend and actively participate in regularly scheduled organization Team Meetings and Town Halls. 
• Ensure updated availability or scheduling for coaching services in the EnableTo platform meet the minimum standard for posted hours. 
• Participate in quality improvement activities on an ongoing basis.

Who You Are:

• Education:
• Master’s in Psychology or related Behavioral Health discipline; or 
• Bachelor’s in Psychology or related Behavioral Health discipline with either: 
• NBC-HWC, ICF, or BCC certification or 
• RN work experience

• 3 years experience coaching or counseling adults within a mental health setting
• Two or more years of supervisory and/or management experience
• Ability to provide leadership to teams within an evidence-based framework
• Possess leadership qualities that serve to inspire and motivate teams
• Excellent understanding of adult mental health
• Foundational understanding of basic coaching skills
• In depth understanding of AbleTo’s Core Coach Competencies
• Understanding of Cognitive Behavioral Therapy and Motivational Interviewing
• Ability to maintain flexibility in a dynamic environment
• Strong time management skills and attention to detail
• Positive and enthusiastic attitude
• Ability to manage workload in an independent setting
• Experience with team collaboration and coordination of care with external sources
• Possess cultural competence & humility
• Must have private, dependable access to an internet-connected computer with a webcam and headset (earphones & microphone)
• Tech-savvy & a willingness to learn new platforms.
• Spanish-speaking bilingual skills helpful, but not required
• Must commit to a regular 5 days per week / 8 hours per day schedule; exact hours and days of the week must be mutually agreed upon at the time of the employment offer
• Must be physically located in the US

Why You Should Join Our Team:

We’re proud to be a Great Place to Work-Certified™ company. We want you to show up and feel your best at work, and that means respecting your time outside of work. Our inclusive, flexible workspace prioritizes a work/life balance. We offer competitive salaries, comprehensive health benefits (for full-time employees), and professional perks such as 401K matching, fully funded HRA, and generous time off, including mental health days because your well-being is important to us. 

At AbleTo, we’re empowering people to get better and stay better. Want to join us? Take the next step in your career by applying for this role today. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

AbleTo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. AbleTo is an E-Verify company.

#LI-Remote