What are the responsibilities and job description for the Baggage Handler position at ABM US?
Pay:
$19.59 an hour. The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.
Position Summary Details
The Baggage Agent is responsible for assisting airline passengers with proper handling, processing, and transportation of their luggage. Meet all arrivals as scheduled and assist passengers at baggage claim, loading, unloading, carrying or otherwise transporting passenger luggage to and from specified areas. Assist in proper handling of over-sized, unusually shaped luggage including: skis, dog kennels and strollers. Ensure passenger luggage is placed safely on the baggage handling system. Adhere to all airport and government policies and regulations. Ability to effectively communicate with passengers, co-workers, shift coordinators, managers and security personnel.
Essential Functions
- Ability to be empathetic, mindful and helpful to customers who have been separated from the belongings
- Resourceful when dealing with mishandled baggage by tracing and reuniting customers with their belongings
Responsibilities
- Ability to read IATA tickets to determine flight departure times and connecting carriers
- Screens all interline passengers prior to placing bags on the interline return belts
- Ensures baggage tagging is correct
- Direct and assist passengers with mischecked or short-checked bags
- Handles misplaced/lost baggage claims and provides reports to Carriers
- Evaluates customer’s need concerning airline locations
- Is able to meet the Station’s attendance standards
- Other duties as assigned
Qualifications
- Must be 18 years of age or older.
- Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.
Preferred Qualifications:
- Customer Service Experience
- 1 yr of similar work experience
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