What are the responsibilities and job description for the Billing Supervisor position at ABM US?
The Billing Supervisor is responsible for delivering the best invoicing experience possible to ABM clients. This role supervises, develops, motivates and mentors the Billing Team to ensure weekly, bi-weekly and monthly invoicing across all Industries Groups is done timely, completely and accurately.
The Billing Supervisor works cooperatively with several functions within ABM and ESC Quote-To-Cash, including but not limited to Operations, FP&A, Accounting and Accounts Receivables. This role is responsible for handling a high volume of work (approx. 30,000 invoices monthly), resolving escalated issues and developing an environment heavily focus on customer service and efficiency. Ability to learn quickly and adapt is fundamental to the success of this role.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2023 Employee Benefits | Staff & Management
Essential Functions:
- Oversee and streamline billing process across multiple contract types and Industries Groups
- Ensure activities are performed in accordance with the Companies policies & procedures to ensure Revenue Recognition and SOX Compliance requirements are met
- Coordinate, support and manage a team of 8-12 people, including performance evaluation, hiring & terminations decisions and training (technical and soft skills)
- Implement quality assurance process to ensure completeness of billing and achievement of Department’s SLAs.
- Address internal & external escalations as well as high profile and/or complex situations on a timely and accurately manner.
- Run staff meetings, encourage personnel development and track team’s progress
- Work closely with the Accounts Receivable Department to implement processes that contribute to faster cash receipt turnaround
- Prepare reports and attend monthly / quarterly calls with Branches / Operations / FP&A.
- Establish strong partnership and interactions with IGP, Operations and FP&A to support customers’ needs.
- Work closely with the Accounts Receivable Department to implement processes that contribute to faster cash receipt turnaround
- May be required to bill special contracts, as needed
- Work other duties and special projects as assigned.
Qualifications:
- Bachelor’s degree is preferred
- Minimum of 5 (five) years of experience in Billing is mandatory
- Minimum of 3 (three) years of managing people
- Experience with complex billing types is a plus
- Knowledge of ASC 606 is a plus
- Experience with financial / SOX audit is a plus
- Excel advanced level (v-lookups, sum-ifs, pivot table, etc)
- Experience with large ERP systems, preferred JDE and Oracle Financials
- Excellent oral and written communication skills
- Strong sense of urgency for addressing internal and external customer needs
- Strong attention to detail
