Client Sourcing Manager

Pay:  90,000.00 – 110,000.00

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

Benefit Information:

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit 2024-Recruitment-Staff-Mgmt-11.6.23.pdf (abm.com)

Essential Functions:

• Understand all functional aspects of ABM’s P2P Systems (SMART by GEP and/or Coupa) becoming a subject matter expert
• Provide support to onsite teams for procurement processes within the client partner portfolio
• Provide high quality support to ABM client partner’s vendors helping them understand the procurement process, and how to use basic and advanced features of the P2P solution in their service to pay journey
• Troubleshoot ordering and catalog access challenges and support with end-user access issues 
• Train new hires on the basics of using the P2P system allowing them to order products as needed
• Support the day-to-day invoice Reconciliation Process when necessary related to invoice price variances and issues while managing the communications to prompt end-users to resolve invoice issues within their work queues
• Build a strong relationship with our preferred vendors to make the invoice reconciliation process efficient with open communications for ABM’s client partner
• Promote a strong working relationship with internal stakeholders across operations and client partner departments
• Identify areas of end user risk and engage management early when signals indicate that end user performance issues may warrant leadership consideration and/or intervention (aka Escalation)
• Actively involved in process improvements throughout the P2P and other Procurement Processes
• Performs other duties as assigned or requested.

Minimum Requirements:

• Bachelor’s degree in Business, Supply Chain or related field required
• At least 2-3 years professional experience in procurement, sourcing and/or supply chain management
• Solid understanding of a best in class procure to pay process
• Strong knowledge in the use of P2P and/or ERP systems; experience with Coupa, GEP SMART and Oracle is a strong plus
• Advanced MS Excel and PowerPoint skills; proficient in MS Word
• Strong analytical skills and ability to follow up with others on the team and across the business/operations

Qualifications:  

• Collaborative and agile; proven client relationship and influencing skills
• Ability to understand the procurement and business strategy 
• Strong communication skills (both verbal and written) 
• Ability to present and clearly explain information to non-technical audiences
• Detail oriented with strong time management, organizational skills and ability to adapt to frequent change
• Proven ability to effectively juggle multiple priorities, and to prioritize day-to-day responsibilities and projects
• Self-starter with a strong sense of ownership and has a sense of urgency 
• Ability to work in team environment
• Strong problem-solving skills
• Flexible and adaptable to learning and understanding new technologies with the ability to successfully navigate in a complex business environment 
• Ability to work in fast paced environment and multitask, re-prioritize and manage time effectively 
• Provide excellent customer service to end users and vendors