What are the responsibilities and job description for the Site HR Partner position at ABM US?
ABM is hiring a Site HR Partner for Charlotte Douglas International Airport (CLT) to support our Cabin Cleaning and Janitorial teams totaling approximately 640 managers, supervisors and frontline/hourly roles. Bilingual (Spanish) is strongly preferred. In this role, you be responsible for aligning business objectives with employees and front-line leaders, handle all HR-related functions for this location and serve as a consultant to front-line leaders on human resource-related issues. The successful Site HR Manager acts as an on-site employee champion and change agent. The role assesses and anticipates HR-related needs and implements innovative and practical solutions through a strong process and metrics focus. Advises account level management regarding policies and programs including recruitment and employment, personnel records, employee and/or labor relations, job evaluation, compensation management, benefits administration, training, AAP/EEO, and special projects. May contribute to the development of unit specific policies or programs. This role is full time, on-site 5 days/week (Mon-Fri) at Charlotte Douglas International Airport (CLT).
ESSENTIAL FUNCTIONS
- Consults with line management, providing HR guidance when appropriate.
- Building and maintaining an environment for our Team Members that results in a high customer focused and engaged workforce.
- Review onboarding and orientation for new leaders.
- Analyzes trends and metrics, seeking opportunities and strategies to improve trends in turnover, retention and key indicators of employee and customer engagement.
- Partner with leadership to understand current and future staffing needs.
- Partner with Talent Team to develop workforce plans that respond to current and future staffing needs.
- Partner with Learning & Development Team to ensure key programs are focused on front line managers and team members.
- Ability to read and understand data to inform continuous improvement and inform decision making.
- Manages and resolves employee relations issues.
- Conducts effective, thorough and objective investigations.
- Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with legal as needed/required.
- Provides day-to-day performance management guidance to front line leaders (e.g., coaching, counseling, career development, disciplinary actions).
- Works closely with front line leaders to improve work relationships, build morale, and increase productivity and retention.
- Provides HR policy guidance and interpretation.
- Provides guidance and input on business restructures, workforce planning and succession planning.
- Identifies training needs for business and individual coaching needs.
- Participates in evaluation and monitoring of training programs to ensure success.
- Follows up to ensure training objectives are met.
- Partner with HR Centers of Excellence to deliver programs to meet organizational goals.
- Review key business performance targets and their related talent implications with business leaders.
- Support customer retention and business development though direct involvement with key customer base.
- Identify and drive the sharing of best practices across functions to facilitate continuous improvement.
- Understand and mitigate corporate risk associated with relevant employment laws/policies.
QUALIFICATIONS
- Bachelor’s Degree in Human Resources Management or related field; in lieu of degree, 5 years of related experience required
- Minimum of 3 years of applicable experience in Human Resources, business operations or management
- Experience supporting a large hourly & distributed workforce is a strong plus
- Bilingual/Spanish is strongly preferred
- Aviation industry experience preferred
- Clear, comprehensive understanding of the link between talent and other HR initiatives and business strategy.
- Strong consultation and communication skills.
- Ability to effectively challenge, influence, and develop productive relationships inside and outside of HR.
- Intellectual agility, interpersonal flexibility and deep curiosity to learn.
- Exposure to strong process and project management discipline.
- Effective team player and networker
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management
