Team Support Specialist

We are looking for a Team Support Specialist to help us keep growing. The Team Support Specialist is responsible for upholding Abound Health mission, vision and values by supporting Abound Health Qualified Professionals (QP), Direct Support Professionals (DSP), and Clients while also ensuring smooth daily operations for their assigned facility(ties). If you are serious about serving others in your next job, Abound Health is a great place to get ahead. This is the opportunity you have been looking for!

Abound Health is one of the leading companies in our industry. We strive to help you succeed in your career by offering a supportive, team-oriented environment. We offer activities that are designed to help our employees continue learning and developing skills to reach goals in both your career and your life. Working at Abound Health allows you to advance in your career and with our company.

Every team member sets the tone for the Company with our collective belief, “Inspired and committed people working in concert have no bounds”. With values at the core, the Company fosters an atmosphere of integrity and respect that inspires everyone to dream big. We are all deeply passionate about making a difference, and we never lose sight of what is important. In addition to competitive salaries, Abound Health also offers great benefit options for eligible employees. Some benefits include Medical, Dental, Life Insurance, 401k Plans, paid trainings, certifications, flexible hours and bonus opportunities.

Role description/responsibilities:

• Develop and master an understanding of Client/DSP staffing needs and procedures
• Collaborate with clinical team and recruiting team to develop strategies for sourcing applicants
• Local support for recruiting, matching, and onboarding DSPs
• Managing DSP availability and Client Open Hours to mitigate DSP turnover
• Auditing Client and DSP electronic records
• Managing employee certifications and personal documents in OnTarget
• Assisting DSPs with scheduling and completing trainings
• Processing DSP status changes and terminations
• Assisting DSPs with troubleshooting OnTarget
• Coordinating events with Staff, Caregivers and Clients
• Collaborate, create, and distribute monthly newsletter
• Create and distribute monthly Day Program calendar (if applicable)
• General Office Duties Including but not limited to:
  • Keeping shared office areas presentable
  • Manage local vendors/deliveries
  • Maintaining supply orders
  • Answering inbound calls
  • Greeting and assisting visitors
  • Facilitating CPR/FA trainings
  • Performing Emergency Drills and Internal Inspections
• Miscellaneous tasks as needed for the team and Program Director
• Provide a positive and friendly experience for Abound Health Staff, Clients, and Visitors
• Perform feedback and follow up interactions with Clinical staff to evaluate performance
• Attend and be active participant in daily/weekly huddles
• Ability to work independently and interdepartmentally to problem solve and provide resolution

SKILLS AND QUALIFICATIONS:

The ideal candidate must be a hands-on, proactive, organized, results oriented, and engaged individual with a strong work ethic to fulfill all requirements as outlined in the above section. Given that Abound Health is an organization that is experiencing rapid growth, the company looks for the individual to have the capabilities and the aspirations to grow and develop in their role and beyond. The ideal candidate should possess fundamental skills and experience including:

• Attention to accuracy and detail in all aspects of responsibilities
• Must be flexible and open to changing priorities and high demanding tasks
• Excellent interpersonal and communication skills, written and verbal
• Experience with office management software
• Ability to multi-task and cope effectively with stress
• Ability to work in teams
• Experience in behavioral health, preferred but not required
• Ability to grasp mission, vision and values of Abound Health

REQUIREMENTS:

• High School Diploma or GED
• At least 18 years of age
• Valid Driver License
• Safe Driving Record
• No substantiated findings of abuse and/or neglect
• Criminal, LEIE, NC Health Care Registry Check and Sexual Offender Background checks clear of health and safety risks
• Reliable and safe transportation
• Current Auto Insurance

POSITION TYPE:

• Full Time
• Hourly, non-exempt
• 40-hour work week; extended or weekend hours during extenuating circumstances and as duties dictate.

Abound Health, LLC is an equal opportunity employer.