Manager of Sales Support

Direct Hire: Manager of Sales Support in Greenville, WI

If you're someone who likes challenging the current processes and work on company improvement, then this job is for you!

The Manager of Sales Support is responsible for overseeing a team that provides support to the sales department within this company. This may involve managing customer service inquiries, managing sales leads and data, providing technical support, and collaborating with other departments to ensure that sales goals are met.

Hours: 7:30am- 4pm (Monday- Friday)
$50-65k (DOE)

Manager of Sales Support job duties:

• Understanding, supporting, and embracing the software systems that this company is or has successfully implemented; including ensuring information is updated timely to reflect real time information.
• Developing and leading your assigned direct reports so that you are helping to achieve its desired strategic initiatives and growth goals through their individual efforts.
• Effectively managing and ensuring staffing to meet the demands of the business.
• Being responsible for the individual and team training, coaching, and mentoring of assigned direct reports.
• Satisfying Management reporting requirements in a timely fashion.
• Utilizing reports and recorded calls to provide direction and feedback to direct reports, as well as other areas of the organization where appropriate.
• Collaborating with internal stakeholders including, Marketing, Purchasing, Accounting, Transportation and Warehouse, to maximize efficiencies, generate sales and provide an excellent customer experience.
• Engaging and leading actively through a continuous improvement mindset for organizational value creation
• Developing team focus on continuous improvement by providing mentorship and support to optimize team member’s ownership and successful implementation.
• Engaging as a good steward of the cooperative by adhering to all company procedures, values, and policies.
• Managing of changes that impact customer deliveries (i.e., Holiday route changes, weather, or truck delays, etc.) in an effective and timely manner.

Manager of Customer Support Requirements:

• Effective team player.
• Committed to excellent customer experiences.
• Possess strong problem solving and decision-making skills.
• Work comfortably in a dynamic environment.
• Possess great communication skills.
• Are competent in Microsoft applications including Word, Excel, and Outlook.
• Ability to readily answer customer questions and resolve any customer complaints.
• Represent yourself, and the company, in a professional manner with humility.

This company offers a full, competitive benefits package including: health insurance, dental insurance, life insurance, disability insurance, vision insurance, 401K with company match and profit sharing, paid holidays, paid time off, and an onsite fitness center.

I would welcome the opportunity to share more information about this role, to understand what you are looking for and how it aligns with our open opportunities! You can reach me at (920) 684-8324 or kkracaw@abrjobs.com.

ABR Employment Services is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veterans' status.