Client Account Director, Health Systems Strengthening

Ready to embrace rewarding and meaningful work? Now’s your chance.

The Opportunity

As the Client Account Director, Health Systems Strengthening, you will hold a key leadership position within Abt’s Global Development Division and report to the Vice President of the Resilient Health Systems portfolio. You will drive growth in Abt’s Health Systems Strengthening programs by cultivating client relationships, identifying and pursuing new business opportunities, and selling Abt’s relevant capabilities and offerings. You will ensure our global development clients, notably USAID, get the best of Abt by effectively harnessing our four core capabilities (technical assistance and implementation; equity; research, monitoring, & evaluation; and digital and data services). You will define and pursue sales targets that position Abt for sustained long-term growth and diversification. This includes managing other Abt technical and business development experts, disseminating client priorities to key internal stakeholders, helping to inform new technical approaches, prototypes, proofs of concept, marketing campaigns, and formulating talent acquisition and development strategies. Ultimately you will be a key contributor in growing Abt’s mission impact and financial health.

Core Responsibilities

• Develops and executes a global client account plan and develops and implements a growth strategy for Abt’s Health Systems Strengthening account.
• Drives Abt’s internal understanding of relevant client strategies, budgets, programming and priorities at the global and mission level to inform solutioning, win theme development, competitive positioning and price to win activities.
• Consistently and frequently disseminates client intelligence and priorities to ensure internal stakeholders are developing and executing approaches for project and technical delivery that leads to achieving and exceeding financial and mission objectives centered around client priorities.
• Drives growth by collaborating to build and maintain a healthy pipeline of relevant opportunities.
• Works with the Resilient Health Systems Vice President to prepare, track and regularly revise sales goals.
• Acts as, or oversees the activities of, the “Opportunity Owner or Leadâ€� for new pursuits, which may include directly or indirectly supporting capture, bid board, and proposal development activities. Provides input into negotiating the scope, pricing, and resourcing of pursued work.
• Executes client call campaigns, attends in person client meetings, and develops and maintains relationships with current and new client decision makers.
• Develops and expands client relationships through advisory interactions and thought leadership.
• Works with Abt’s capabilities organization (i.e., Research Monitoring & Evaluation, Technical Assistance and Implementation, Digital & Data Services, and Equity) and departments (e.g., Global Business Development Unit and Marketing/Communications) to build sales and marketing plans and pitches, white papers, and targeted campaigns related to salient client needs and topics. ·
• Collaborates with Abt delivery teams to ensure project technical implementation is impactful and sustainable and that technical approaches and deliverables meet client satisfaction.
• Manages account aligned technical and subject matter experts and ensures their contribution to proposal and project activities as well as their individual growth and development.
• Attends key conferences and industry events that are relevant to the client.
• Attends regular management meetings with Vice President, Resilient Health Systems to discuss sales/delivery activity, risks, etc.
• Identifies and promotes implementation approaches that reinforce localization, systems thinking, and gender, equity and social inclusion.
• Fosters an environment to elevate and support Abt’s Vision, Mission, Values and Culture and Strategic Priorities.
• Models and reinforces throughout the account Equity, Diversity, Inclusion, Accessibility.

What We Value

• Bachelor’s Degree Fifteen years of relevant experience, or Master’s Degree Twelve years of relevant experience, or PhD Ten years of relevant experience
• 10 years of progressive experience in international development providing client relationship management, technical professional services delivery, and project management through professional services contractors or non-profit organizations.
• Experience with key clients across USAID for 8 years.
• Prior experience successfully generating more than $50M in annual sales in a related technical area.
• Repeat experience leading and/or writing winning technical proposals for USAID.
• Deep familiarity with how the US federal government conducts business, and experience throughout the federal sales cycle to position, win, and grow business.
• Deep familiarity in designing and providing technical assistance and implementation support for large, multi-year projects across multiple geographies.
• Demonstrated understanding of how to integrate research, monitoring, and evaluation; digital and data services; and equity considerations into technical assistance projects.
• Proven track record of management and leadership, including project leadership, and prior experience managing large projects.
• Strong collaborator with a history of maintaining successful relationships internally and externally. Prior experience working in highly collaborative, matrixed environments is desired.
• Skilled in professional/career development of team members and comfortable providing constructive feedback.
• Passion for Abt’s mission of improving the quality of life and economic well-being of people worldwide.
• Commitment to building an equitable, diverse, and inclusive culture at Abt and incorporating an equity lens into the Health Systems Strengthening account.