What are the responsibilities and job description for the Front Desk Manager position at AC Hotels?
AC Hotel by Marriott, Greenville is seeking a dedicated and experienced Front Office Manager to join our team. The ideal candidate will have a strong background in hospitality management, exceptional leadership skills, and a passion for providing outstanding guest service. This role involves overseeing all front office operations to ensure a seamless and welcoming experience for our guests.
Supervisory Responsibilities
Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Major Responsibilities
- Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
- Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
- Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
- Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
Essential Job Functions
- Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation
- Prepares work schedules in accordance with forecasted occupancy
- Utilizes leadership skills and motivation techniques to maximize employee productivity and satisfaction of direct reports
- Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork
- Coordinates staffing and payroll to conform with productivity and budgetary standards
- Works side by side with front desk associates when necessary to provide outstanding guest service
- Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc
- Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associate newsletter
- Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget)
- Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Experience/Education
College degree preferably in Hotel Administration; 2‐3 years hotel management/supervisory experience or equivalent combination of education and experience.
Experience/Education
College degree preferred; High School Diploma and/or 2‐3 years’ experience in a hotel, or equivalent combination of education and experience required.
All applicants must be able to read, write, speak and understand English.
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
