Senior Travel Agent

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.

Education:

• High School diploma or equivalent required.
• Bachelor's degree in Business Administration, Event Management, Hospitality Management, or relevant field of study preferred.

Work Experiences:

• 4 years of related experience required.

Skills:

• Proficient using one or more global distribution systems.
• Strong negotiation skills with vendors and business partners
• Excellent interpersonal, listening, written, and verbal communication skills, interfacing effectively with individuals at all levels, both internal and external
• Strong time management skills, ability to manage multiple projects, and a large volume of work.
• Quickly learns new skills and adapts to an ever-changing environment.
• Strategic and analytical, with creative resolution and problem-solving abilities
• Excellent organizational skills, pays strict attention to detail, and meets critical deadlines within a high volume, fast-paced environment.
• Ability to deal with ambiguity and can skillfully shift gears comfortably.
• Works cross functionally to influence alignment with key stakeholders on complex challenges.
• Self-motivated, with the ability to meet and exceed position requirements under minimal direction and supervision.
• Excels in strategically anticipating obstacles a then planning and implementing innovative solutions in a timely manner.
• Proficient use of Microsoft Office programs, including Microsoft Word, Excel, PowerPoint

Responsibilities:

• Executes Academy travel including transient, group, visa / passport
  processing, event registration, maintenance of accurate records, special requests, rooming lists, ground transportation, invites, communications, travel data, enterprise ID records, etc.
• Act as travel liaison with customers, vendors, and stakeholders to ensure satisfaction of traveling team members.
• Negotiate and finalize vendor contracts, payments, and any other required documents.
• Partners with internal stakeholders and external vendors and collaborate to ensure quality travel deliverables (hotel, air, and ground transportation) that meet business needs and cost efficiencies.
• Create travel education to support user experience.
• Stay current and share out timely relevant domestic and international travel alerts and best
  practices.
• Resolve all emerging issues that may arise, with little to no supervision, to ensure outcome and /or experience expectations are met.
• Create regular required reporting and submit as needed (Ex: Airline Reporting Corporation (ARC).
• Maintain ARC license thru required annual CEUs.
• Responsible for establishing, maintaining, and sharing out travel policies and all related resources.
• Produce and prepare pricing analyses and reconcile and allocate budget data and billing related to travel and events.
• Own Academy's event expense processes to ensure adherence to budget parameters.
• Trains peers to strengthen travel support skill set, business acumen, and overall
  professional presence.
• Uses feedback to make recommendations on travel tools to the business.
• Remain current with relevant industry changes and trends for travel and events.
• Learn and follow company policies, procedures, and safety rules.
• Drive and ensure compliance with travel policies and procedures.
• Develop a thorough understanding of Academy policies, procedures and safety rules Responsibilities may change; team members may be required to perform other tasks as assigned.

Physical Requirements & Attendance:

• Up to 25% travel, as needed.
• Ability to work flexible hours, including nights, weekends, and holidays, if necessary
• Acceptable level of hearing and vision to perform job duties.

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.