What are the responsibilities and job description for the Customer Service position at Acara Solutions?
Here's what you'd do:
- Provides support to clients and their employees and internal partners.
- Responsible for the setup and ongoing processing maintenance and support of client accounts
- Provide excellent customer service to clients, employees, and field partners via calls, faxes, and emails.
- Contact current clients/ employees via outbound call/ email campaigns.
- Processed benefit enrollments for PEO product offerings for clients to ensure timely processing.
- Researches and resolves essential product and service issues from the field clients and their employees to maintain accurate and timely responses.
- Documents information in CRM to track issues.
- Researches and resolves monthly audits to correct billing inaccuracies.
- Guides clients and their employees regarding product offerings, including setting up and using Health & Benefits online to ensure optimal client retention.
- Obtains and maintains benefit documentation to ensure compliance with all applicable state and federal regulations and laws, including the Client Section 125 plan.
Required Skills / Qualifications:
- High School Diploma or GED
- Minimum of 2 years experience in customer service.
Job Types: Full-time, Contract
Salary: $12.01 - $15.00 per hour
Experience level:
- 2 years
- 3 years
- 4 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- St. Petersburg, FL: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- customer service: 2 years (Required)
Work Location: In person
Salary : $12 - $15
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