Field Service Coordinator

Are you a Field Service Coordinator that is looking to join one of the top companies within the Industrial/Heavy machinery Industry?

Are you looking to further your career and grow?

Do you have experience with

• Heavy Machinery
• Field Service
• Hydraulics
• Electrical troubleshooting
• Customer Service

If you answered yes to those three questions, then apply today!

Here's what you'd do:

• Supervisory responsibilities for Field Service Technicians.
• Provides technical and maintenance leadership/support to all Shop Mechanics, Field Service Technicians, and outside contractors.
• Reviews the reports, worksheets, parts orders, time sheets, documentation, expenses, etc. that all staff and outside contractors generate as part of their job.
• Troubleshooting and diagnosis of mechanical issues for heavy equipment.
• Receive calls/requests from customers and Sales for service support. Develop and implement plans to effectively provide the requested support.
• Source and expedite parts needed for repairs and coordinate deliveries to facilitate timely repair in coordination with planned field repairs. Develop relationships with parts suppliers and secure best pricing for parts and outside services.
• Promote the sale of spare parts and additional services.
• Work as a team with sales personnel to provide superior customer service.
• Maintain daily service log and Field Service Technician schedule.
• Participate and report in daily Field Service conference calls with Service team.
• Establish and maintain effective working relationships with co
  -workers and customers.
• Ensure all staff and outside contractors are properly trained.
• Ensure all staff and outside contractors perform their jobs in a safe and effective manner.
• Communicates effectively both verbally and in writing.
• Maintains a clean and profession appearance.
• Other duties as assigned by Senior Management.

Here's what you'll get:

Pay: $28/hour

Hours: Monday
-Friday 7:30am
-4:30pm

Length: Direct Placement

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

A promising career in a growing industry

Opportunities to innovate, collaborate, and empower yourself (and others)

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier provider of recruiting and workforce solutions
-we help companies compete for talent. With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Here's what requirements you'll need:

5 years of experience in....

• Strong leadership, decision making and prioritization Skills
• Extensive knowledge of all equipment in Sales offering and rental fleet.
• High proficiency in equipment troubleshooting, mechanical repairs, fault code troubleshooting etc.
• Ability to communicate with sales/service engineers and outside vendors to provide additional support when necessary.
• Ability to source parts from various suppliers and identify most cost
  -effective and timely sources for parts.
• Excellent written and verbal communication skills including plans, reports, schedules, e
  -mail, meetings, phone calls, etc. with staff and contractors, sales, customers, vendors, and senior management.