Front Desk Coordinator/Receptionist

POSTED ON 6/30/2022 CLOSED ON 7/13/2022
Acaydia Spa and School of Aesthetics Hired Organization Address Provo, UT Full Time

Job Posting for Front Desk Coordinator/Receptionist at Acaydia Spa and School of Aesthetics

Seeking to hire a front desk coordinator who oversees and ensures that all front desk activities, including calls, reservations and guests services are handled in a 5-star manner.

The ideal candidate has experience in customer service and schedule management; a strong retail sales background; is able to display a pleasant personality with a dynamic professional attitude; efficiently handles complaints and promotes a positive work environment.

Responsibilities

  • Oversees the register and reservation system
  • Schedules guest reservations
  • Shows great public relation skills with service guests and students
  • Prepares the service desk to open for the day
  • Maintains a clean and clutter free environment
  • Completes all morning shift duties
  • Stands to greet guests with a smile as they enter
  • Checks in all guests
  • Communicates well with guests, students and staff
  • Supports and directs students and allows a smooth guest flow in the front area during the check-in and checkout process
  • Maintains communication with the Instructors
  • Resolves front desk challenges quickly
  • Assist the students in completing the service experience by suggesting take home products, and rebooking the guest for their next reservations
  • Checks out and ask to rebook all guests
  • Closes the front desk following closing procedures
  • Answers the phone with a friendly, helpful tone to schedule guest reservations
  • Friendly and accommodating
  • Responds to guest inquiries
  • Properly schedules guests using the prescribed greeting and scheduling dialogue
  • Maintains accurate guest reservation records
  • Quotes accurate service prices and service times and provides descriptions of all services
  • Recommends additional services and promote monthly specials and/or promotions
  • Always professional
  • Confirms reservations in advance
  • Inspects the cleanliness of the front desk and guest waiting area
  • De-clutters work area
  • Provides general information to the public
  • Connects all prospective students to the Admissions Coordinator
  • Acts as an encouraging mentor to students and maintains professional relationships
  • Looks the part of a spa professional following the image guidelines
  • Attends all scheduled meetings and trainings and improves performance

Requirements

  • Proven work experience as a receptionist or in retail sales
  • Thorough knowledge of customer service, office management and basic bookkeeping procedures
  • Solid knowledge of MS Office
  • Excellent communication and people skills
  • Good organizing and multitasking abilities
  • Problem solving skills
  • High School Diploma
  • Cosmetology or esthetic background is a plus

Job Type: Part-time

Pay: $12.00 - $13.00 per hour

Benefits:

  • Health insurance
  • Paid time off

Schedule:

  • 4 hour shift
  • 8 hour shift
  • Weekend availability

Ability to commute/relocate:

  • Provo, UT 84601: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: One location

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Salary.com Estimation for Front Desk Coordinator/Receptionist in Provo, UT
$27,567 to $38,193

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