ServiceNow Business Analyst

We Are:
A ccenture Federal Services works to help our federal clients tackle their toughest challenges while unleashing their fullest potential...and then some. How exactly As a U.S. based subsidiary of Accenture, we draw upon Accenture's largest global Salesforce practice. Together, we keep our tech smarts sharp by delivering up to 50,000 hours of Salesforce training annually and have the highest number of Certified Technical Architects in the market. We empower clients with on-demand capabilities while driving long-term transformation. What makes our approach so unique Our passion meets purpose! Through our diverse culture and inclusive thinking, we embrace our employees' ideas taking them from concept to practical solutions. Not to mention, we sleep well at night knowing our work directly impacts and improves the way the world works. Are you ready to learn and grow in a career, while making a difference.
You Are:
The ServiceNow Business Analyst will support the implementation from proposal to delivery. Includes developing a thorough understanding of the client's requirements then applying industry best practices and detailed knowledge of ServiceNow to design an optimal solution which supports the business process meeting or exceeding the functional requirements. Builds a trusting relationship with major project stakeholders and leads them to adoption of the best solution. Supports organizational change management (OCM) efforts by providing information on the "to be" solution. Leads quality management reviews and ensures all business and design requirements are met. Conducts application and implemented business processes demonstrations to stakeholders; may support preparation of training material and provide user training.
The ServiceNow Business Analyst will work closely with the Solution/Technical Architect to ensure the solution is technically feasible and to identify areas to reduce implementation efforts. Validates the configuration of business data and supports the technical team for any required custom development. Assist or lead test plan development and execution including conducting user acceptance testing ensuring implementation meets client's requirements.
Basic Qualifications
- 1 year of professional experience supporting the configuration and development of ServiceNow
- 1 year of Business Analysis experience
- US Citizenship required
Preferred Qualifications
- Strong oral and written communications skills
- Supervisory experience working with a diverse internal and client teams
- Client presentation development; executive presence
- Ability to produce documentation utilizing the MS Office Suite
- Understanding of Change Management, Configuration Management, and Release Management as it relates to ITIL
- Experience managing relationships, operating procedures and service level agreements with clients and coworkers
- Customer Relationship Management experience
- Experience in test plan creation and execution, including automated test scripts
- ITIL Foundations Certification
- Experience implementing systems using the Agile/Scrum methodology
- Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
- Experience designing and implementing IT and Non-IT related process workflows, procedures and technical standards
- Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
An active security clearance or the ability to obtain one may be required for this role.
Compensation for our Development Programs varies depending on a wide array of factors including but not limited to the specific office location, development program, role and skill set.?As required by local law, Accenture Federal Services provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York City or Washington as set forth below and information on benefits offered is here. (https://www.accenture.com/us-en/careers/your-future-rewards-benefits) ?? ?
Role Location: Range of Starting Pay for role:
California: $77,700 - $104,600
Colorado: $67,200 - $90,400
New York City: $77,700 - $104,600
Washington: $71,500 - $96.300
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/_acnmedia/Careers/PDF-9/Accenture-Annual-Policy-Statement-Regarding-EEO-2018-Applicant.pdf) .
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.