Manager Access Transfer Center - Medical

Essential Duties and Responsibilities:

Demonstrates knowledge of human growth and development, assessment, range of treatment, and care of patients appropriate to the ages of patients served.

Assumes responsibility for clinical and resource management of unit (24 hrs/day, 7 days/wk).

Assumes responsibility for employee, physician, customer, and patient satisfaction related to Access Center processes.

Promotes each hospital’s customer service initiatives and protects the integrity of such programs.

Coordinates and integrates human and material resources to efficiently provide customer service delivery to support the transfer center functions.

Coordinates facility capacity flow and appropriate bed placement services, as indicated.

Coordinates and manages all processes related to the Access Center to include but not limited to ED & Inpatient Transfers, MD office admissions, Behavioral Health Admissions, Patient Transport, and Capacity Management for each facility served.

Promotes and ensures overall ease of entry to any CHS facility.

Maintains/ensures EMTALA compliance within all operations of the Transfer Center.

Manages staffing and scheduling of staff within productivity and budgetary guidelines.

Ensures quality and performance metrics are maintained at all times within department operations.

Communicates effectively with customers at all levels.

Ensures Quality Reviews to include documentation, telephone call recordings, and general staff interactions with customers are conducted and maintained.

Designs and operationalizes quality assurance and process improvement initiatives to improve overall functions within the Access Center.

Concurrently investigates and trouble shoots service gaps and process issues, and brings issues to resolution in a timely manner.

Conducts employee evaluations and feedback both concurrently and annually.

Assists and performs all Access Center functions to ensure efficient processes are maintained at all times.

Serves as a personal and professional role model and mentor for staff.

Assumes other responsibilities as assigned.