Park Dispatcher

Position Overview We are looking for a Seasonal Dispatcher for THE FLASH Pass team who will be responsible for assisting park level management and supporting THE FLASH Pass park teams and services by answering, monitoring, and logging all calls through phone, radio and web. The dispatcher will monitor and address system updates, answer emergency and non-emergency calls and send appropriate response and action. This role ensures client, operational and guest satisfaction and is responsible for attainment of our quality service. accesso® is a world-wide software company delivering industry leading virtual queuing, eCommerce and ticketing solutions for the attractions, cultural and leisure industries. Our accesso LoQueue leading-edge virtual queuing solutions get people out of queue lines and uses multiple technology platforms for all kinds of attractions. We help create additional revenue for parks and improve their guests' experience by allowing guests to wait less and enjoy more. Location: Onsite at THE FLASH Pass Office in Agawam, Massachusetts at Six Flags New England Reports To: THE FLASH Pass Management Team WORKING AT accesso:  At accesso, we are continuously committed to the wellbeing of our employees. We understand that every individual is balancing a variety of personal and professional needs, and that giving each employee the power to choose where they work best can play a big part in helping to nurture work-life balance and to support their overall quality of life.  That is why we’ve introduced a flexible work program which allows employees (so long as their work permits) to select from fully remote, fully office-based, or hybrid setting options.    If you opt to operate out of one of our offices, you’ll find bright and open spaces, caffeine and snack-filled cafes, and an office environment where we embrace fun, creativity, and our company’s core values: Passion, Teamwork, Commitment, Integrity, and Innovation. These values are celebrated globally through a multitude of recognition programs. We are empowered to do great work and then are recognized and rewarded for going above and beyond and for supporting our fellow team mates.    We work hard, encourage and motivate one another, and love to celebrate personal and professional accomplishments as a team. Our goal is to create an atmosphere of collaborative problem solving and continuous improvement – because there’s always room to grow.     We are an Equal Opportunity Employer and believe in the power of inclusivity. We are committed to creating an environment which recognizes that our differences are our strengths, and empowers team members to bring all of who they are to work. Any hiring decision made is assessed based on qualifications, merit, and business need. Read more about Diversity & Inclusion at accesso. ABOUT accesso:  At accesso, we understand that technology is a critical component to our client’s success and the happiness of their guests. No business should have to settle for technology that creates more issues than it solves! Technology should be the solution, not the problem.   Our clients need powerful technology solutions to grow their businesses and create connected guest experiences – and accesso delivers! That’s why over 1,000 venues in 30 countries have chosen to partner with us.​ ​​ The status quo is not an option. If you’re not moving forward, you’re falling behind. With our accesso solutions, venues can empower their staff with the control, data and confidence to make informed decisions that will drive revenue, create operational efficiencies and improve guest experiences.