Concierge

Concierge
First impressions are everything! As a Concierge, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. 

The concierge is expected to act as an ambassador to the hotel.  They function as an integral part of the hotel operation – service to the guest.  The concierge is responsible for creating a welcoming first impression.  The concierge must be a multi-talented individual and he/she must be acquainted with the city.  Sophisticated in areas outside the hotel.  Able to demonstrate tact and diplomacy on a moment’s notice.

What is in it for you:

Employee benefit card offering discounted rates at Accor worldwide. Learning programs through our Academies.

Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:

Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel. 

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working. Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.

Prepare amenity request. Assist in monitoring referrals, equipment rentals, sightseeing requests, secretarial services, beauty service appointments, restaurant reservations or recommendations, transportation arrangements, shopping recommendations, floral orders, arranging workouts, special event information, religious needs, laundry pickup and delivery, courier services and displaced luggage tracing and delivery.

Sell hotel special events and maintain reservation list. Greet VIP’s and maintain repeat guest program.

Your experience and skills include:

Service focused personality is essential; experience is an asset. Prior experience working with Opera or a related system.

Fluency in English; additional languages are a plus. College degree preferred and college coursework in related field. 

At least 5 years of progressive experience in a hotel or related field.

Your team and working environment:

From the door to the desk, all other members of the Front Office team are welcoming and assisting our guests in having a great experience while staying with us.

Teamwork with other departments ensures that our guests leave with warm memories and the desire to return to enjoy our hotel and city soon.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS