In Room Dining Captain

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
  
  What you will be doing:

Oversee entire Room Service and In Room Refreshment operation for an assigned shift or in lieu of manager. Assists in scheduling staff, ordering product, evaluating employees, notify the Manager on duty of any requests for disciplinary action and other administrative tasks..  Ensure compliance with all company policies and procedures.  Responsible for prompt, friendly and courteous service to guest rooms.

• Present a professional manner at all times.
• Ensure guest satisfaction by adhering to Standards of Service Manual as specified for Room Service Department.
• Delegate, assist and coordinate with employees as needed to ensure the best possible service
• Ensure all Special events and amenities are properly presented in accordance with guest and hotel specifications and standards.
• Maintain established controls for stock with pars and orders.
• Enforce Security controls (keys, lockdown, etc.) to include control of beverage par stock.
• Document all incidents in detail.
• Assign side work and duties and record attendance.
• Inspect staff as to uniforms, cleanliness, identification, etc.
• Check cleanliness and follow the ecosure standards with the team members
• Ensure a safe working environment for employees.
• Supervise All Room Service hourly employees
• Ensure In Room refreshment or Minibar checked and well-coordinated and checked
• Any in any other areas or help in tasks as assigned by the department leader.

Your experience and skills

• Excellent communication skills. 
• Understand and comply with all company and departmental rules and regulations, policies and procedures. 
• Skill in establishing and maintaining effective working relationships with staff & guests.   
• Ability to read, write and communicate verbally in English. 
• Ability to assist manager and coordinators in all areas of departmental responsibility.  
• High School Education or equivalent. 
• Prior restaurant experience preferred. Sanitation Certificate etc
• Relevent experience in In Room dining or Food and Beverage will be an asset
• Must have knowledge and understanding of Food & Beverage, incl. Wines and Liquors.
• Must have strong PC skills in meeting administrative requirements

• The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires being mobile 100% of the shift including maneuvering through crowded areas.  May require bending and reaching in areas from floor level to 6 ft. high.  Requires lifting of up to 30 lbs. 
• Pushing, pulling Room Service carts for extended periods of time weighing up to 70 lbs. 
• Requires normal sense of smell, taste, touch and sound.  Requires normal vision range and absence of color blindness.  Requires eye/hand coordination and manual dexterity.  Requires regular, predictable attendance. 
• Work is performed in an area, which may be unusually hot, cold, noisy and smoky. 
• Work may be performed in small areas having a 3-ft. access and at a height of 4 ft.
  
  Your team and working environment:
• Forbes 5 star culture with a passion for guest service
  https://careers.accor.com/

   

   

  Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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  Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
  
  Why work for Accor?
  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit