Concierge

Company Description

Embrace your passion for outdoor recreation, natural beauty, and festivals in Telluride, CO while also pursuing a fulfilling career at Fairmont Heritage Place, Franz Klammer Lodge. Take a risk, make a change, and experience a new way of living life to the fullest while further developing your career. To live and work in a remote, box canyon surrounded by mountains and adventure is a once in a lifetime opportunity. Our team is a group of passionate and empowered individuals who work hard so they can play hard, bringing their full selves to work each day. Experience an incredible work-life balance as well as receive unmatched benefits packages by joining our team. Join the Fairmont family today!

Job Description

The knowledge of a great Concierge is the expectation of our Owners and Guests when staying at our Lodge. your ability to anticipate guest needs and make informed suggestions will ensure they have a truly memorable stay. Acting as a liaison between Owners, Guests, internal departments, and external vendors, you help ensure not only the Owners and guests enjoy their Lodge experience but assist in making all requests as seamless as possible. 

This is a seasonal, full-time position. Interviews will begin in April and work would begin in late May. We do not have employee housing available. 

What is in it for you:

• Wonderful work-life balance with incredible access to the outdoors steps away from the lodge.
• Seasonal full-time employment. Job attached off-seasons.
• Option for Health, Dental, Vision, Disability and Life Insurance and 401k.
• Incredible team culture with many engagement opportunities. A place to feel appreciated.
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Assist guests regarding lodge facilities in an informative and helpful way
• Personalize guests’ experience greeting them in a professional, friendly and engaging way
• Maintain presence in the Club Room area as an ambassador of the property and brand, offering exceptional service to the guests
• Address guest concerns and react quickly, logging and notifying proper departments
• Perform basic bartending functions

Qualifications

Your experience and skills include:

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Excellent communication skills and a professional presentation
• Ability to work cohesively with fellow colleagues as part of a team
• Computer literate in Microsoft Windows applications required. Previous Property Management System experience preferred. 
• Ability to work a flexible schedule including weekends, holidays , morning, and evening shift
• Sophisticated verbal, written and communication skills

Additional Information

Your team and working environment:

• Tight-knit, inclusive, detail-oriented, and knowledgeable teammates
• Supportive team always willing to work together to complete the task at hand
• Cohesive teams with the ability to be successful with and without direct supervision

Starting hourly wage: $21.43/hr

Visa Requirements: Must be legally eligible to work in USA.  The hotel is unable to assist candidates in obtaining USA work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.