*Please note this is an onsite position in Augusta, GA. *

Position Summary:

The Help Desk Support Technician is responsible for providing end-user and desktop support for multiple sites and call centers in India, North America, Puerto Rico, and the Philippines.

Essential Duties and Responsibilities:

• Troubleshoot and resolve issues with end-points throughout the organization. (PCs, Laptops, Printers, Scanners, other peripherals)
• Improve and manage the TSI standard image for end user computing devices.
• Perform PC and Laptop rollouts.
• Analyze and implement solutions for desktop software application rollouts.
• Perform desktop software rollouts.
• Manage end user software licensing and assets.
• Administer System Center Configuration Manager (SCCM).
• Administer Share Point.
• Document end user support processes and procedures and maintain a knowledge base.
• Ensure compliance with IT Service Level Agreements (SLAs) for End User Support.
• Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
• Knowledge, understanding, and compliance with TSI policies and procedures.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.

Qualifications and Education Requirements:

• 3-5 years of end user/desktop support experience required.
• Broad and deep knowledge for supporting Windows 10 PCs and peripherals required.
• Excellent troubleshooting skills required.
• A , MCDST, or equivalent certification preferred.
• Experience working with SCCM preferred.
• Experience working with group policies preferred.
• Experience with large-scale high availability environments (2500 end points).
• Experience with end user computing backup solutions is a plus.
• Experience with enterprise level Windows 10 upgrades is a plus.
• Experience supporting on premise and work at home employees is a plus.
• Very strong service-oriented skillset.
• Deep knowledge of IT security for end user computing devices.
• Ability to maintain the highest level of confidentiality.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.

INDSJ