Operations Support Representative (Remote)

POSTED ON 12/13/2022 AVAILABLE BEFORE 4/22/2023

Job Posting for Operations Support Representative (Remote) at Account Control Technology Holdings, Inc.

Job Description:


Convergent Revenue Cycle Management (part of TSI family of companies), a premiere national healthcare receivables management company, is seeking a Patient Account Representative to work remotely.

Reporting to the Operation Managers, the Patient Account Representative will assist the Self Pay department in providing our clients and Patients/Guarantors with the highest quality of customer service possible.


Duties

  • Thorough and detailed notation/ documentation of patient billing information (demographic, insurance, and payment information) in the client and payment systems
  • Perform additional account follow up as needed to facilitate account resolution
  • Audit and review accounts as needed to ensure accuracy and efficiency
  • Process Credit cards accurately in the client system
  • Process incoming mail returns
  • Effectively navigate through the FACS (Financial Accounting Control System) and understand its uses
  • Effectively communicate with the operational management and supervisors to resolve all patient questions and issues
  • Maintain confidentiality of patient information including medical records (according to HIPAA, client, and company guidelines)
  • Effectively manage time and tasks assigned
  • Effectively work weekly reports and being able to identify errors
  • Perform other related duties as required

Requirements

  • High School Diploma or equivalent required
  • 1 year or more customer service experience
  • Highly organized, quick study and detail-oriented
  • Excellent written and oral communication skills a must
  • Proficient in MS Word, Excel, and Outlook; Ability to type 35-45 wpm
  • Ability to multi-task


INDSJ

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Full Time Part Time Remote Within 2-7 Days
Salary.com Estimation for Operations Support Representative (Remote) in Augusta, GA
$40,245 to $51,005

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