Remote Customer Service Representative

POSTED ON 12/16/2022 AVAILABLE BEFORE 5/15/2023

Job Posting for Remote Customer Service Representative at Account Control Technology Holdings, Inc.

Build Your Future! Come join our thriving team as a Remote Call Center Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider ACTH (part of TSI family of companies)?

  • Work from home
  • Paid training
  • Team-oriented work environment
  • Growth opportunity
  • Generous bonus opportunity
  • Community Involvement – ACTH loves to give back!
  • Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!


Rate of Pay:
$15/hour

Hours of Operation: ACE: 7am-7pm EST, PEPCO 7am-8pm EST

Official Title: Customer Service Representative


Roles and Responsibilities for ACE/Pepco:

  • All our agents answer inbound calls regarding
    • Billing inquires
    • Disconnect/Reconnect
    • Payment Arrangements
    • Budget Billings
    • Make payments
    • Process trouble and outage orders
    • Move In/Out Service
    • Assist with My Account (Online Accts)


Things to know about ACE/PEPCO:

  • What is Pepco: Pepco is an Electric company that services the states of Delaware and DC.
  • What is ACE: ACE.DPL is an Electric and Gas company that services the states of Delaware, Maryland, New Jersey
  • Training Schedule: Monday-Friday 8am-5pm EST (hours may change based on trainer preference however 8a-5p is normally the time we train)
  • Training Duration: 5 weeks of in the classroom training, 1-2 weeks of nesting (total of 7 weeks of Training)


Additional requirement for Ace/Pepco

  • Great Attendance
  • Computer Navigation skills
    • Must be able to type minimally 35-40 WPM
  • Great Communication skills
  • Camera edict – Cameras are required to be on during training from start to end
  • Flexible as shifts vary from 7am-8pm
  • Open to working overtime – We are my clients Crisis Center therefore in the event a major storm impacts our Service Territory we will be required to work long hours to include overnight and weekends
  • Adhere to a 20-minute daily break 1 hour lunch
  • Multitask Skills
  • Adequate Internet of 20mbps download 10 upload


INDSJ

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