Remote Customer Service Representative
Job Posting for Remote Customer Service Representative at Account Control Technology Holdings, Inc.
Build Your Future! Come join our thriving team as a Remote Call Center Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider ACTH (part of TSI family of companies)?
- Work from home
- Paid training
- Team-oriented work environment
- Growth opportunity
- Generous bonus opportunity
- Community Involvement – ACTH loves to give back!
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Rate of Pay: $15/hour
Hours of Operation: ACE: 7am-7pm EST, PEPCO 7am-8pm EST
Official Title: Customer Service Representative
Roles and Responsibilities for ACE/Pepco:
-
All our agents answer inbound calls regarding
- Billing inquires
- Disconnect/Reconnect
- Payment Arrangements
- Budget Billings
- Make payments
- Process trouble and outage orders
- Move In/Out Service
- Assist with My Account (Online Accts)
Things to know about ACE/PEPCO:
- What is Pepco: Pepco is an Electric company that services the states of Delaware and DC.
- What is ACE: ACE.DPL is an Electric and Gas company that services the states of Delaware, Maryland, New Jersey
- Training Schedule: Monday-Friday 8am-5pm EST (hours may change based on trainer preference however 8a-5p is normally the time we train)
- Training Duration: 5 weeks of in the classroom training, 1-2 weeks of nesting (total of 7 weeks of Training)
Additional requirement for Ace/Pepco
- Great Attendance
-
Computer Navigation skills
- Must be able to type minimally 35-40 WPM
- Great Communication skills
- Camera edict – Cameras are required to be on during training from start to end
- Flexible as shifts vary from 7am-8pm
- Open to working overtime – We are my clients Crisis Center therefore in the event a major storm impacts our Service Territory we will be required to work long hours to include overnight and weekends
- Adhere to a 20-minute daily break 1 hour lunch
- Multitask Skills
- Adequate Internet of 20mbps download 10 upload
INDSJ
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