Remote Customer Service Representative
Job Posting for Remote Customer Service Representative at Account Control Technology Holdings, Inc.
Build Your Future! Come join our thriving team as a Remote Call Center Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider ACTH (part of TSI family of companies)?
- Work from home
- Paid training
- Team-oriented work environment
- Growth opportunity
- Generous bonus opportunity
- Community Involvement – ACTH loves to give back!
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Roles and Responsibilities for BGE:
-
All our agents answer inbound calls regarding
- Billing inquires
- Disconnect/Reconnect
- Payment Arrangements
- Budget Billings
- Make payments
- Process trouble and outage orders
- Move In/Out Service
- Assist with My Account (Online Accts)
Things to know about BGE:
- What is Pepco: BGE is an Electric company that services the Baltimore MD area
- Training Schedule: Monday-Friday 9am-530pm EST (hours may change based client requirements
- Training Duration: 4 weeks of in the classroom training, 1 week of nesting
Additional requirement for Ace/Pepco in addition to matching the PECO profile:
- Great Attendance
-
Computer Navigation skills
- Must be able to type minimally 35-40 WPM
- Great Communication skills
- Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
- Flexible as shifts vary from 7am-8pm EST (shifts will be assigned in last 2 weeks of class)
- Open to working overtime – We are my clients Crisis Center therefore in the event a major storms impacts our Service Territory we will be required to work long hours to include overnight and weekends
- Adhere to a break and lunch schedules as assigned
- Multi Tasking Skills
- Able to provide GREAT CUSTOMER SERVICE skills
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