Remote Customer Service Representative

POSTED ON 11/18/2022 AVAILABLE BEFORE 5/16/2023

Job Posting for Remote Customer Service Representative at Account Control Technology Holdings, Inc.

Build Your Future! Come join our thriving team as a Remote Call Center Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider ACTH (part of TSI family of companies)?

  • Work from home
  • Paid training
  • Team-oriented work environment
  • Growth opportunity
  • Generous bonus opportunity
  • Community Involvement – ACTH loves to give back!
  • Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!


Roles and Responsibilities for BGE:
  • All our agents answer inbound calls regarding
    • Billing inquires
    • Disconnect/Reconnect
    • Payment Arrangements
    • Budget Billings
    • Make payments
    • Process trouble and outage orders
    • Move In/Out Service
    • Assist with My Account (Online Accts)

Things to know about BGE:
  • What is Pepco: BGE is an Electric company that services the Baltimore MD area
  • Training Schedule: Monday-Friday 9am-530pm EST (hours may change based client requirements
  • Training Duration: 4 weeks of in the classroom training, 1 week of nesting

Additional requirement for Ace/Pepco in addition to matching the PECO profile:
  • Great Attendance
  • Computer Navigation skills
    • Must be able to type minimally 35-40 WPM
  • Great Communication skills
  • Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
  • Flexible as shifts vary from 7am-8pm EST (shifts will be assigned in last 2 weeks of class)
  • Open to working overtime – We are my clients Crisis Center therefore in the event a major storms impacts our Service Territory we will be required to work long hours to include overnight and weekends
  • Adhere to a break and lunch schedules as assigned
  • Multi Tasking Skills
  • Able to provide GREAT CUSTOMER SERVICE skills


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