Customer Success Manager- Remote

Personal development and becoming the best you is all about growth and exploring new skills and opportunities – both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you. 

Why you want to work for our Customer Success team:

The Customer Success team helps maintain the relationships with our clients by focusing on engagement and growth. The team works cross-functionally to help create a world class experience for our customers to ensure longevity in our partnerships.

Accruent is seeking an inspiring, courageous, and results-oriented Customer Success Manager to join our growing team. You will serve as a strategic advisor and industry/solution expert to our customers, driving the adoption of our solutions through proactive engagement.

At Accruent, our CSMs are actively educating and consulting with our customers – leveraging product, services, and industry thought-leadership to help our customers reach their organizational goals. We will hold both Accruent and our customer accountable for delivering on business outcomes and to ensure they are realizing measurable value of their investment. This will lead to revenue retention of annual/multi-year contracts and revenue expansion with existing customers. 

This is a remote role and the position reports directly to the Director, Customer Success.

How you'll make a difference:

• Responsible for the partnership and product success of our customers
• You are customer obsessed and will build positive, collaborative relationships for advocacy and growth
• Develop account plans that influence positive resolutions for customer’s needs
• Drive product usage and customer retention, with a focus on early identification of risks and improvement of overall account health
• Function as customer advocate to drive and influence Accruent’s business priorities
• Partner with Renewals Team to manage renewal negotiations
• Thoroughly understand customer goals, initiatives, and business outcomes to maximize value delivery of existing solutions
• Effectively identify opportunities across Accruent’s full suite of offerings for organic growth
• Demonstrate lessons learned through actionable deliveries
• You will learn and understand FBS tools and apply to working life at Accruent
• Ensure continuous improvement by developing best practices, and coaching and mentoring with other team members to build extraordinary teams for more senior level positions (e.g. Senior Customer Success Manager)

What you bring to the table: 

• 1-3 years of Customer Success experience or similar, with emphasis on technology and SaaS
• 3 years of direct Customer Success Manager experience will be considered for more senior level positions (e.g. Senior Customer Success Manager)
• Excellent written and verbal communication skills
• Strong executive presence and mature ability to articulate value to Executive audience required for senior level positions (e.g. Senior CSM)
• Demonstrated ability to manage multiple priorities
• Experience with Salesforce preferred
• Bachelor’s degree
• 10-20% Travel 

Please Note:

• This job does require travel domestically or internationally up to 20% once COVID restrictions are lifted.
• This is a full-time, exempt opportunity. 
• Relocation will not be considered for this position. 
• At this time, visa sponsorship is not available. 
• All job offers are contingent upon a successful background investigation and drug test. 
• Accruent requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests. For additional information about our COVID-19 approach, please visit: https://careers.fortive.com/covid. All offers of employment are expressly conditioned upon compliance with our COVID-19 vaccination policy.

We believe everyone can bring something incredible to the table with each of our unique experiences and personal skillset. We encourage you to apply for roles that interest you, even if you don’t believe you have the exact experience we’re looking for, or your background doesn’t match the job description perfectly. If you are courageous, adaptable, and love being part of an extraordinary team, we want to hear from you!

ABOUT ACCRUENT

Accruent is the world’s leading provider of intelligent solutions for the built environment – spanning real estate, integrated technology systems, and the physical and digital assets they connect. Accruent continues to set new expectations for how organizations can use data to transform the way they manage their facilities and assets and is transforming the way people and systems work together. With major office locations in Austin, New Orleans, London and Amsterdam, Accruent serves more than 10,000 customers in a wide range of industries in more than 150 countries around the world. For more information, visit www.accruent.com. 

Accruent is an Equal Opportunity, Affirmative Action employer. Women, minorities, veterans, and individuals with disabilities are encouraged to apply.

All offers of employment are made contingent upon the successful completion of a background check. A background check may include: verification of education, past employment, criminal background reports, motor vehicle driving records, reference checks, civil suit records, drug test and/or investigations into incidents involving theft, fraud, harassment and workplace violence. The company is the sole determinant of a successful background check.