Product Business Analyst

TITLE: Product Business Analyst

DIVISION: Product Management Department

CLASSIFICATION: Exempt, Full Time

REPORTS TO: Product Management Vice President

SUPERVISES: n/a

Purpose of position: The Product Business Analyst’s purpose is to understand the needs of our users and how those needs fit into the overall strategy for each product or feature. They will represent the customer and end users of the AccuReg market to identify workflow and user experience needs. This insight will enable them to document and ultimately create requirements that will lead to the delivery of world class revenue cycle solutions. They will also be a liaison to internal and external stakeholders, collaborate with the IT team, Implementation, Client Services, and Sales team members to enhance client experience, engagement, and customer retention. The Product Manager will be responsible for the end-to-end process related to his or her features, including: gathering market research, developing functional and non-functional business requirements, collaborate with IT to build features according to business needs, train internal and external stakeholders on new product functionality, and function as the product/technical lead. This role will require someone who understands technology and business, a high degree of organization and attention to detail, and the ability to professionally interact with a diverse blend of personalities to reach resolution and maintain strong relationships.

Essential Functions will include but not be limited to:

• 
  Responsible for managing and prioritizing, with key stakeholders, the product enhancement backlog
• Participate in or lead an agile process for determining persona’s, epics, user stories and use cases
• Contribute to or author business cases to support the financial and market opportunities for new products or significant enhancements to existing projects
• Collaborate with the development team to provide additional requirements and or clarify existing requirements during the build process of each release. Participate in story grooming sessions with both product and development.
• Analyze, document, and recommend product requirements based on product roadmap as well as by utilizing customer feedback and market analysis
• Participate in guiding new product functionality through the entire concept-to-execution lifecycle (PDLC and SDLC) including requirements gathering, story development, testing, and production support
• Responsible for interacting with Marketing, Implementation, Customer Support, Sales, Performance Management, and IT teams to understand customer needs and ensure they are informed of product needs to support and leverage product changes to drive increased growth for the organization
• Work in a matrixed environment to accomplish product initiatives across reporting, mobile applications, portals, and backend systems
• Present analysis findings and recommendations to inform management and customers of product changes and opportunities
• Research product issues to identify root cause, recommend resolution, and mitigate adverse customer impact
• Help to define and conduct user acceptance testing in partnership with QA team

Basic Qualifications / Minimum Requirements:

• 
  Bachelor’s degree in business, computer science, math, or related discipline, or equivalent experience
• 2-4 years’ experience as a customer support representative, developer, or business analyst
• Experience working in an Agile development environment
• Must be willing and able to travel (10% - 20%)
• Healthcare Revenue cycle experience is strongly desired

Critical knowledge, skills and abilities needed to be successful in this role:

• 
  Obsessed customer advocate with an innate desire to build great experiences and drive an “outside-in” mentality
• Experience identifying customer pain points and leveraging tools to drive short-term solutions and long-term roadmaps
• Ability to capture appropriate data to drive product decisions and inform stakeholders
• Process improvement/change management experience: concrete examples of having identified problems and opportunities from a customer standpoint and proven results solve customer’s problems and delight end users
• Developed and led improvement programs over multi-year period
• Ability to work across functions in the organization to educate on the role each plays in the customer experience and inspiring them to collective action
• Ability to negotiate, influence and build credibility with internal organizations
• Excellent facilitator with ability to align different functions toward a common goal
• Confident and comfortable when working with executives, senior level management, external partners and external customers
• Dedication to “continual process improvement”
• Ability to be a change agent, excellent communicator, including written and verbal, strong analytical and presentation skills